Patient Care Communications Specialist

Go Lean Health; Iloilo City; In loco; PHP 438.000 - 570.000; Part-time

Descrizione del lavoro

Go Lean Health is seeking a Patient Care Communications Specialist in Iloilo City, Philippines. The role handles high-volume communications across phone, text, email, and scheduling workflows to provide a warm, professional patient experience.

The ideal candidate will manage scheduling, intake information, and follow-ups while ensuring accurate records and HIPAA compliance. Flexible with shifts, including Saturdays, and equipped with a Mac OS device and reliable internet.

Competenze

• Excellent spoken English with neutral accent.
• Strong written communication for SMS, email, patient messages.
• Prior experience in healthcare front desk/virtual assistant roles.
• Able to manage high call volumes in a fast-paced clinic.
• Emotional intelligence and patient-service mindset.
• Able to multitask across calls, texts, emails, faxes, and scheduling.

Mansioni

• Answer high-volume inbound patient calls professionally.
• Respond to texts, voicemails, emails, and faxes promptly.
• Schedule new patients and collect intake information.
• Manage scheduling in MacPractice and coordinate with staff.
• Follow up with inactive patients and reactivate patients.
• Maintain accurate patient records and notes.
• Protect patient privacy and HIPAA compliance.

Conoscenze

Spoken English

Written communication

High call volume handling

Emotional intelligence

Multitasking

Punctuality & reliability

Mac OS competence

Stable internet

Saturday shifts

Strumenti

MacPractice

Weave

Solutionreach

Podium

Descrizione del lavoro

Patient Care Communications Specialist

Practice Type: Chiropractic / Healthcare Clinic

Hours: 30-35 hours per week initially, with possible schedule variation based on clinic coverage needs

Rate: $5-$6.50/hour with performance-based increase after 6 months

Schedule Requirement: Must be flexible with assigned shift and willing to work Saturdays Position Overview

We are looking for a polished, reliable, and patient-focused Patient Care Communications Specialist to support a growing chiropractic clinic.

This role serves as the voice of the practice and will be the first point of contact for current and prospective patients. The ideal candidate must create a warm, calm, professional, and trustworthy experience across phone, text, voicemail, email, and scheduling workflows.

This is a high-volume communication role focused on patient calls, scheduling, follow-up, and retention. The candidate must be organized, emotionally aware, detail-oriented, and able to handle patient concerns with empathy and sound judgment.

Key Responsibilities

• Answer high-volume inbound patient calls professionally and promptly.
• Respond to patient texts, voicemails, emails, and fax-related messages in a timely and accurate manner.
• Schedule new patient appointments and collect complete intake information.
• Schedule, confirm, cancel, and reschedule existing patient appointments in MacPractice.
• Prioritize new patient inquiries and referral opportunities before routine rescheduling requests.
• Conduct follow-up and reactivation outreach for inactive or lapsed patients.
• Help convert patient inquiries into booked appointments.
• Maintain accurate patient records, scheduling notes, and communication documentation.
• Coordinate with in-office staff to keep the provider schedule full and organized.
• De-escalate patient concerns related to scheduling, billing confusion, insurance questions, or unexpected frustrations.
• Know when to listen, gather details, offer a callback, and avoid overwhelming the patient with unnecessary information.
• Support missed-call follow-up workflows and communication improvements inside Weave.
• Protect patient privacy and follow HIPAA standards at all times.

Required Qualifications

• Excellent spoken English with a clear, easy-to-understand, neutral accent.
• Strong written communication skills for SMS, email, and patient-facing messages.
• Prior experience as a Virtual Medical Assistant, Medical Receptionist, Patient Communication Specialist, Front Desk Coordinator, or similar healthcare support role.
• Comfortable handling high call volume in a fast-paced clinic environment.
• Strong patient service mindset, emotional intelligence, and common sense.
• Able to multitask across calls, texts, emails, voicemails, faxes, and scheduling tasks.
• Reliable, punctual, and proactive with attendance communication.
• Must own and work from a Mac OS device such as a MacBook, iMac, or Mac mini. This is a client-specific requirement.
• Must have reliable high-speed wired internet (LAN).
• Must be flexible with schedule assignment and willing to work on Saturdays if needed.

Preferred Qualifications

• Experience with MacPractice, Weave, Solutionreach, Podium, or similar healthcare communication platforms.
• Familiarity with chiropractic terminology, treatment plans, and recurring visit schedules.
• Experience with patient reactivation, new patient conversion, and provider schedule optimization.
• Prior experience supporting U.S. healthcare clinics.

VA

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Hrs/week

VA 1

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 2

7:30-18:00

1-hour break

7:30-14:30

30-min break

7:30-13:00

30-min break

7:30-14:30

30-min break

7:30-13:00

30-min break

OFF

OFF

32.5

VA 3

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

VA 4

OFF

14:00-20:30

30-min break

12:30-18:30

30-min break

14:00-20:30

30-min break

12:30-18:30

30-min break

07:30-15:00

30-min break

OFF

30

Schedule Coverage

Candidates must understand that the client will make the final schedule assignment based on clinic need, candidate strength, and coverage fit.