Patient Access & Insurance Authorization Specialist

ACS pro Global Corporation; Bulacan; On-site; PHP 223,000 - 335,000; Full time

Job summary

ACS pro Global Corporation is seeking a Customer Healthcare Representative to assist customers and patients with insurance authorizations. The role collaborates with billing, admissions, and records teams to keep authorizations current and ensure files are complete and signed off.

You will update patient insurance records electronically, verify benefits, and follow up on balances with insurance payors. Strong communication, attention to detail, and proficiency in Microsoft Office are essential.

Qualifications

• Healthcare or business/administration coursework required.
• Good communication skills required.
• Keen observer with attention to detail required.
• Computer literate, proficient in Microsoft Office apps.

Responsibilities

• Verifies insurance benefits for customers/patients.
• Submits and follows up on authorizations for assigned payors.
• Requests authorization via fax, portal, or call.
• Documents status, actions and outcomes of requests.
• Contacts insurance companies to follow up on balances.
• Keeps patient records and company information confidential.
• Updates patient insurance and demographic information as needed.
• Responds to calls regarding insurance concerns.
• Reviews portals to ensure licences and physician information are up to date.
• Ensures all documents are attached and signed.

Skills

Communication skills

Attention to detail

Microsoft Office

Education

Healthcare or business administration course

Tools

Microsoft Office

Job description

ACS pro Global Corporation is seeking a Customer Healthcare Representative to assist customers and patients with insurance authorizations. The role collaborates with billing, admissions, and records teams to keep authorizations current and ensure files are complete and signed off.

You will update patient insurance records electronically, verify benefits, and follow up on balances with insurance payors. Strong communication, attention to detail, and proficiency in Microsoft Office are essential.