Parts Analytics & Customer Support Specialist

ZWM Philippines, Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

ZWM Philippines, Inc. is seeking a dedicated Parts Associate to manage parts inventory and support customer inquiries in Metro Manila. The role emphasizes timely responses to inquiries, accurate part identification, and collaboration with vendors to quote prices and delivery estimates.

The ideal candidate will analyze sales data, generate regular reports for management and regional sales teams, and ensure accurate documentation and orderly workflow in a fast-paced parts department.

Responsibilities

• Parts management
• Maintains regular communications with all ZWM Parts customers to ensure efficient and quick resolution to every Parts Inquiries & Concerns (especially for clients who purchased machines directly from ZWM)
• Provide analytical support and prepare regular reports for distribution to management, dealers and regional sales reps
• Analyze Parts Sales to help identify market trends, underperforming regions and/or dealers, improvement areas and other statistical information
• Assist with the daily parts department needs as required
• Receive customers incoming parts inquiries. Assist with the proper identification of parts. Work with vendors as required gathering the necessary information to provide a quotation for price and delivery
• Checks actual availability of Parts before giving delivery commitments to all customers.
• Facilitate and assist walk-in clients for all parts related documentations and releasing process.
• Verify affordability of existing ZWM parts pricing methods against other competitors. Report to Parts Manager any significant information and / or data found.
• Screen and addresses “Unavailable Parts” issues to proper channels for re-ordering and/ or stock (if any feasible).
• Provide part number and price checking assistance via SIS and CRM usage.
• Assist on every Parts Cycle Counting Program as instructed by the Parts Manager.
• Administrative Management / Reportorial Obligations
• Parts & Attachment Sales / Output Summary
• Parts Sales per Category / per Branch Report
• Parts Order Fill Rate Report Summary
• parts search ,parts analysis
• Keep work area neat and orderly, maintaining a clean work environment.

Job description

ZWM Philippines, Inc. is seeking a dedicated Parts Associate to manage parts inventory and support customer inquiries in Metro Manila. The role emphasizes timely responses to inquiries, accurate part identification, and collaboration with vendors to quote prices and delivery estimates.

The ideal candidate will analyze sales data, generate regular reports for management and regional sales teams, and ensure accurate documentation and orderly workflow in a fast-paced parts department.