Partnership Manager - Lifestyle
Ten Lifestyle Management Limited
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Benefits offered by this job
Job summary
Ten is seeking a Partnership Manager to drive supplier relationships and member access to live events, restaurants, and luxury brands. You will grow revenue, ensure high NPS, and fulfill client exclusive benefit programmes across APAC markets, collaborating with Lifestyle Managers and key stakeholders globally.
You will lead negotiations, manage multi-region partnerships, and develop campaigns to expand offers and improve member experiences while staying ahead of competitors.
Qualifications
- Experience procuring and maintaining Live Entertainment relationships across multiple levels.
- Ability to negotiate and procure relationships, offers or events, or manage a sales/negotiation team.
- Broad knowledge of brands and partners globally across lifestyle industries.
- Proven ability to lead on new business initiatives aligned with Live Entertainment objectives.
Responsibilities
- Take full accountability for all partnerships and contracts secured within your market across all genres.
- Develop strategies for best in market offers, inventory, commissions and assets.
- Support APAC suppliers to maintain relationships for future growth.
- Monitor partner performance and drive improvements in member satisfaction and NPS.
- Work with Global Proposition Director to maximize exposure of offers and events.
- Lead and motivate teams; stay up to date with market trends and competitor offerings.
- Drive process improvements and efficient collaboration across stakeholders.
- Develop holistic vendor strategies and ensure teams are informed of changes.
Skills
Tools
Job description
Join our team as a Partnership Manager to drive and develop supplier relationships and partnerships to provide members priority and guaranteed access to the world's most popular live events, restaurants and luxury brands. You will deliver unique access, key benefits and experiences for members and corporate clients across Sport, Music, Theatre, the Arts and other categories. Your role is to grow revenue for the business and delight members through positive NPS results and feedback, whilst fulfilling contractual obligations for client exclusive benefit programmes. You will work with key stakeholders across the live entertainment proposition and wider teams, ensuring the team proposition delivers and meets business expectations by achieving key metrics. You will share your work across departments and offices, ensuring they have excellent knowledge of partnerships and make effective use of them. As an industry lead, you will share your knowledge and passion to motivate and drive performance of lifestyle managers, operational teams and the platform. You and the lifestyle management team should always be up to date with current market trends, competitor offerings, member access, and unique market-leading partnerships. You will think ahead to develop and execute new strategies and processes ensuring growth of relationships, enhanced team revenues and member experiences, and drive and implement new innovations and changes with support from senior stakeholders.
Take full accountability for all partnerships and contracts secured within your market across all genres
Develop clear strategies to ensure best in market offers, inventory (e.g. ticket allocations), commission agreements and proposition materials (e.g. social media assets)
Support Lifestyle Managers within Singapore and Hong Kong market (or those using APAC suppliers) to maintain relationships with partners and nurture ongoing sustainable relationships for future growth
Monitor performance of partnered suppliers and ensure they deliver consistently high-quality service, driving improvements to member satisfaction and NPS
Monitor redemption, data analytics and demand of live events and ticketing genres to ensure resonance with the member base, and make improvements to strategy by member group or client and region
Work closely with the Global Proposition Director and Content and Marketing department ensuring all offers and events have maximum exposure to members
Be continuously aware of competitors and what they are delivering to ensure we are always one step ahead in the market
Work closely with relevant operational teams to ensure awareness of best practice and consistent improvement of processes
Work with relevant stakeholders to create a holistic strategy for approaching vendors and ensure teams are kept fully up to date with changes and new processes
Drive efficiency within entertainment teams by continuously developing and improving processes, sharing successes and implementing processes learnt from other regions
Propose and implement new strategies and campaigns to positively impact member satisfaction, NPS, corporate revenue and efficiencies
Contribute to wider strategic goals and offer procurement for the global team or wider region with support from your Director
Work with Client Services and Regional Business Development Managers on all client-related matters, supporting new business proposals
Lead, maintain and support established client and member relationships
Fluent in Mandarin and/or Cantonese on a professional level
Experience in procuring and maintaining Live Entertainment relationships across multiple levels (e.g. Promoters, Ticketing Platforms, venues), benefits and offers, contract management and negotiation
Broad working knowledge of key brands and partners globally across various lifestyle industries (retail, dining)
Ability to initiate and lead on new business initiatives and proposals aligned with Live Entertainment and general proposition key objectives
People management skills with ability to motivate and drive performance in others (whether line reports or colleagues)
Experience of working within a customer-led industry and commitment to delivering excellent customer service
Project management skills to manage highly complex global projects with multi-stakeholders internally and externally
Account management experience to interact with Senior stakeholders, build trust and loyalty, and present new business initiatives
Ability to create and drive strategy within the Live Entertainment sector using performance data, industry knowledge and leadership skills to make analytical decisions
Ability to use Excel and PowerPoint to an independent, competent, professional level
Experience in marketing and use of social media to drive promotion and usage of assets and proposition negotiated
Proven track record of negotiating and procuring relationships, offers or events, or managing a sales/negotiation team
Natural commercial drive and innovation, always seeking new opportunities and creativity with partnerships, clients or internal stakeholders
Natural networker who can develop and implement new initiatives to commercially impact the team and business
Passion for working in a business that places members and customer service at its core as well as commercial success
Passion for motivating and developing people
Natural communicator who keeps team and colleagues informed and considers the best way to tailor communication to different individuals
Great people management skills with ability to influence and persuade senior stakeholders and colleagues in other departments
Ten is on a mission to become the most trusted service business in the world. Technology-driven product is at the centre of our strategy to create a hugely successful service and business. Millions of members already have access to Ten's services across lifestyle, travel, dining and entertainment on behalf of over fifty clients including HSBC and Swisscard. Ten's partnerships are based on multi-year contracts generating revenue through platform-as-a-service and technology fees. We are profitable and the first B Corp listed on the London Stock Exchange (AIM market). Our plans are to continue to invest into technology (including AI) to become the main way that our members organise their leisure lives.
Competitive salary depending on experience
Flexible work arrangements including hybrid work possibilities
Annual leave of 25 days per annum and an additional 3 extra days of annual leave in the third year
One month paid sabbatical after every 5 years of service, without tapping into annual leave
Lucrative Ten Loyalty Rewards programme
Remote working holidays - travel and work for up to 4 weeks per year
Access to travel and entertainment discounts
Be part of a global, dynamic, and inclusive team with diversity at its core
Possibility of growth within a dynamic and international company
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