Partner Training Expert

Globe Telecom; Philippines; On-site; PHP 360,000 - 650,000; Full time

Job summary

Globe Telecom is seeking an experienced Learning & Development specialist to design, develop, and deliver training programs across agents and internal teams in a fast-paced, high-volume setting.

You will lead material creation, facilitate sessions, assess impact with metrics, and collaborate with internal and external partners to align with People Development Plans and business goals.

Qualifications

• At least 3 years of experience in learning & development, training design, or analytics-focused training roles.
• Experience in creating and delivering training programs for diverse audiences, including BPO agents and internal account managers.
• Exposure to workforce, operational, or performance analytics is a plus.
• Strong communication and writing skills for interacting with customers, vendors, and stakeholders.
• Bachelor’s degree in Human Resources, Education, Business Administration, Organizational Development, or a related field.
• Experience in fast paced / high volume industry is preferred.
• Bachelor's Degree in any related field.

Responsibilities

• Drives adoption of processes, systems, and best practices by designing, developing, and delivering training programs.
• Develops and maintains training materials, user guides, and knowledge resources for learning continuity.
• Facilitates engaging training sessions across various stakeholder groups.
• Assesses training effectiveness and competency achievement using evaluations, feedback, and performance metrics.
• Identifies skill gaps and training needs through analysis, consultations, and competency assessments.
• Collaborates with internal teams, external consultants, and vendor partners to ensure training programs are aligned with L&D frameworks and business objectives.
• Supports implementation of People Development Plans and other learning initiatives for internal clients.
• Applies coaching techniques to reinforce learning and drive performance improvement.
• Manages multiple L&D projects, ensuring timely and quality delivery of initiatives.

Skills

Training design

L&D analytics

Stakeholder communication

BPO training

Education

Bachelor’s degree in Human Resources

Bachelor's Degree in a related field

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

Drives adoption of processes, systems, and best practices across all users by designing, developing, and delivering training programs.

Duties And Responsibilities

• Drives operational excellence by designing, developing, and delivering training programs to ensure consistent adoption of processes, systems, and best practices for agents and internal users (e.x., Account Managers).
• Develops and maintains training materials, user guides, and knowledge resources to support learning continuity.
• Facilitates engaging training sessions across various stakeholder groups.
• Assesses training effectiveness and competency achievement using evaluations, feedback, and performance metrics.
• Identifies skill gaps and training needs through analysis, consultations, and competency assessments.
• Collaborates with internal teams, external consultants, and vendor partners to ensure training programs are aligned with L&D frameworks and business objectives.
• Supports implementation of People Development Plans and other learning initiatives for internal clients.
• Applies coaching techniques to reinforce learning and drive performance improvement.
• Manages multiple L&D projects, ensuring timely and quality delivery of initiatives.

Requirements

• At least 3 years of experience in learning & development, training design, or analytics-focused training roles.
• Experience in creating and delivering training programs for diverse audiences, including BPO agents and internal account managers.
• Exposure to workforce, operational, or performance analytics is a plus
• Strong communication and writing skills for interacting with customers, vendors, and stakeholders
• Bachelor’s degree in Human Resources, Education, Business Administration, Organizational Development, or a related field.
• Experience in fast paced / high volume industry is preferred
• Bachelor's Degree in any related field

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.

Requirements: