Partner Operations Manager, Video Safety Operations (VSO)

ByteDance; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

ByteDance invites applications for a Regional Partner Success role within the Global Operations team. You will drive quality improvements using data inputs from Quality Data Measurement and serve as a bridge between the TnQ group and partner teams.

You will own outsourcing performance, monitor vendor delivery, and steer performance management across sites. Strong project and program management skills are essential.

Qualifications

• 5+ years of experience managing outsourced partner relationships.
• Experience in operations management and program management.
• Ability to influence stakeholders across a global organization.

Responsibilities

• Ensure successful delivery of core OKRs and goals (latency, quality, wellness).
• Maintain accountability with partner sites and drive operational excellence.
• Oversee vendor and production-related expenses with accurate budgeting.
• Own partner relationships for outsourcing performance and risk mitigation.
• Communicate site performance and remediation plans to executive levels.
• Travel 50-70% is required for this role.

Skills

Partner management

Operations management

Program management

Stakeholder influence

Cross-domain coordination

Multi-tasking

Job description

Join us as we work together to inspire creativity and enrich life around the globe.

Location:

Pasig

Team:

Global Operations

Employment Type:

Regular

Job Code:

A24898A

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Responsibilities

About the teamThis role is part of the Regional Partner Success team, to support driving quality improvements, leveraging key data inputs from Quality Data Measurement. This role will be a key conduit between the TnQ team and our partner teams and will be expected to drive performance metrics with our moderation teams across our Partner footprint.Responsibilities- Ensure the program/project is successful through strong service delivery of core OKR/goals ( Latency, quality, wellness)- Hold the partner site accountable to and help a set clear path towards operational excellence- Ensure adherence to budget and accurate financial accounting of vendor partner production, training and other expenses- Own the partner relationship for outsourcing performance including monitoring delivery, vendor performance management. This includes identifying operational and performance risk and mitigations proactively within the assigned sites and/or lines of businesses.- Crisply articulate site performance and any remediation plans to an executive level- Manage multiple responsibilities simultaneously and effectively, and efficiently prioritize and meet deadlines.- Demonstrate Operational Excellence experience and focus on continuous improvement by re-engineering site level processes as needed (i.e. wfm, floor management, workload prioritization, etc.)- Manage complex vendor and internal stakeholder relationships and ensure adherence to standard operating procedures.- Ability to travel 50%-70% is required for this role

Qualifications

Minimum Qualifications- 5+ years of experience managing outsourced partner relationships- Operations Management, Program management, Large scale transformation project experience- Strong oral and written communications and influencing skills. Able to navigate a global organization, influence stakeholders and affect outcomes. Ability to gain trust and influence with limited direct authority.- Experience with large scale operations working across or coordinating with multiple domains and business units- Ability to think outside the box, multitask, to identify issues and work to resolve them in partnership with business leaders.Preferred Qualifications-2 years plus management/team lead experience

Job Information

About Us

Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life - a mission we work towards every day.

Why Join ByteDance

As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Trust & Safety at ByteDance

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

ByteDance recognises that keeping our platform safe for the ByteDance communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.