Partner API Success Specialist

Netbank; Philippines; On-site; PHP 360,000 - 600,000; Full time

Job summary

Netbank is seeking a Technical (API) Support Officer in the Philippines. The role focuses on API integration, troubleshooting, and supporting partner and internal teams to ensure reliable integrations and smooth production go-lives.

The candidate will document issues, maintain API guides, and coordinate with multiple teams to resolve technical concerns, while contributing to faster issue resolution and improved documentation.

Responsibilities

• Support partners and internal teams on API integration, implementation, testing, and go-live activities.
• Troubleshoot API-related issues: authentication, webhooks, payload errors, endpoint behavior, connectivity, timeouts, errors.
• Assist partners in understanding API docs, sandbox testing, production setup, payment flows, integration requirements.
• Investigate issues, identify root causes, recommend fixes, and coordinate escalation to Product, Engineering, Operations, or Partner Success.
• Monitor recurring API, payment, webhook, integration issues; recommend improvements to reduce incidents.
• Support API optimization by identifying performance issues, gaps, unclear docs, and partner pain points.
• Provide timely updates to partners and internal stakeholders on status, workarounds, resolution steps, timelines.
• Document technical issues, resolutions, root causes, steps, and lessons learned.
• Create and maintain API guides, FAQs, troubleshooting playbooks, implementation checklists, internal KB.
• Assist in UAT, regression testing, production validation, post-deployment monitoring for API changes.
• Support partner onboarding by reviewing technical readiness, testing results, implementation progress.
• Coordinate with Product, Engineering, Operations, Partner Success, Compliance, and other teams to resolve concerns.
• Track support tickets, aging, escalation status, resolution timelines, recurring problem areas.
• Recommend improvements to API support processes, documentation, monitoring, and workflows.
• Perform other duties assigned by the Bank.

Job description

Netbank is seeking a Technical (API) Support Officer in the Philippines. The role focuses on API integration, troubleshooting, and supporting partner and internal teams to ensure reliable integrations and smooth production go-lives.

The candidate will document issues, maintain API guides, and coordinate with multiple teams to resolve technical concerns, while contributing to faster issue resolution and improved documentation.