Package Consultant- Microsoft Dynamics 365 Customer Engagement

IBM

Philippines

On-site

PHP 900,000 - 1,800,000

Full time

3 days ago

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Job summary

IBM Consulting is seeking a Dynamics 365 Customer Engagement specialist to configure and customize the Dynamics application to meet client requirements across Field Service, Project Service, and Sales in a hybrid delivery model.

You will document business requirements, participate in solution design sessions, and create functional design documents to guide development, collaborating with stakeholders throughout the project lifecycle.

Qualifications

Experience with Microsoft Dynamics 365 Customer Engagement in areas like Field Service, Project Service, and Sales.
Exposure to add-ons such as Unified Service Desk and how they integrate with Dynamics.
Ability to document business requirements and create functional design documents.

Responsibilities

Configure and customize Dynamics to meet customer-specific requirements and validate the final solution.
Document business requirements and participate in solution design sessions to produce functional design documents.
Collaborate with stakeholders throughout the process, including during user acceptance testing.
Create functional design documents to guide development and ensure alignment with business needs.
Validate the final solution against customer requirements and expectations.

Skills

Microsoft Dynamics 365 Customer Eng.

Unified Service Desk

Business Process Mapping

Solution Design

Dynamics Configuration Certification

Education

Bachelor's Degree

Tools

Unified Service Desk

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

Configure and Customize Dynamics Application: Configure the Dynamics application to meet customer-specific business requirements, and customize it to align with their needs. This includes demonstrating out-of-the-box features and validating the final solution to ensure it meets the requirements.
Document Business Requirements: Document business requirements and participate in solution design sessions to create functional design documents that guide development.
Collaborate with Stakeholders: Collaborate with stakeholders throughout the entire process, including during user acceptance testing, to ensure the solution meets their needs and expectations.
Create Functional Design Documents: Create functional design documents to guide development and ensure the solution aligns with the customer's business requirements.
Validate Final Solution: Validate the final solution to ensure it aligns with the customer's business requirements and meets their needs.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Experience with Microsoft Dynamics 365 Customer Engagement: Familiarity with configuring the system to meet customer-specific business requirements in areas such as Field Service, Project Service, and Sales.
Exposure to Add-ons: Knowledge of add-ons like Unified Service Desk and understanding of how they integrate with the Dynamics application.
Understanding of Business Processes: Solid comprehension of business processes and ability to document business requirements and create functional design documents.
Experience with Solution Design: Participation in solution design sessions and creation of functional design documents to guide development.
Certification in Dynamics Application Configuration: Certification or equivalent experience in configuring and customizing the Dynamics application to meet customer needs.

Preferred technical and professional experience

Familiarity with Unified Service Desk: Exposure to add-ons like Unified Service Desk and understanding of how they integrate with the Dynamics application is beneficial.
Knowledge of Business Process Mapping: Solid comprehension of business processes and ability to document business requirements and create functional design documents is preferred.
Certification in Dynamics Application Configuration: Certification or equivalent experience in configuring and customizing the Dynamics application to meet customer needs is advantageous.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Job Title

Job ID

120016

City / Township / Village

QUEZON CITY

State / Province

National Capital Region (Manila)

Country

Philippines

Work arrangement