OutSystems Application Support Specialist

Whitecloak; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Whitecloak seeks an Application Support Officer specializing in OutSystems to ensure stability and performance of digital banking apps built on the OutSystems platform. You will troubleshoot, monitor, and coordinate with DevOps and cybersecurity teams to maintain secure, highly available services.

Requires 2–5 years in banking/fintech support, strong SQL/API knowledge, and familiarity with ITIL. Collaboration with development and infrastructure teams is essential for incident resolution and

Qualifications

• Bachelor's degree in IT, CS, engineering or related field.
• 2–5 years of application support experience in banking, fintech, or enterprise systems.
• Experience supporting OutSystems applications or other low-code/full-stack platforms.
• Strong knowledge of SQL, APIs, system integrations and web/mobile app architecture.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Understanding banking systems, digital channels, or core banking integrations is a strong advantage.

Responsibilities

• Provide Level 2 support for OutSystems-based web and mobile applications.
• Analyze logs, integrations, APIs, and database interactions to diagnose issues.
• Escalate complex issues to development teams and track resolutions.
• Monitor application performance, uptime, and integrations with core banking systems.
• Support upgrades, patches, and hotfix deployments.
• Troubleshoot API, integration, and backend service issues.
• Work with DevOps and infrastructure teams to resolve environment issues.
• Ensure security standards and data protection policies are followed.

Skills

OutSystems

SQL

APIs

ITIL

Stakeholder mgmt

Education

Bachelor's in IT/CS/Engineering

Tools

OutSystems

Job description

Whitecloak seeks an Application Support Officer specializing in OutSystems to ensure stability and performance of digital banking apps built on the OutSystems platform. You will troubleshoot, monitor, and coordinate with DevOps and cybersecurity teams to maintain secure, highly available services.

Requires 2–5 years in banking/fintech support, strong SQL/API knowledge, and familiarity with ITIL. Collaboration with development and infrastructure teams is essential for incident resolution and