Application Support Officer - OutSystems

Whitecloak; Pasig; On-site; PHP 350,000 - 550,000; Full time

Job summary

Whitecloak seeks an Application Support Officer specializing in OutSystems to ensure stability and performance of digital banking apps built on the OutSystems platform. You will troubleshoot, monitor, and coordinate with DevOps and cybersecurity teams to maintain secure, highly available services.

Requires 2–5 years in banking/fintech support, strong SQL/API knowledge, and familiarity with ITIL. Collaboration with development and infrastructure teams is essential for incident resolution and

Qualifications

• Bachelor's degree in IT, CS, engineering or related field.
• 2–5 years of application support experience in banking, fintech, or enterprise systems.
• Experience supporting OutSystems applications or other low-code/full-stack platforms.
• Strong knowledge of SQL, APIs, system integrations and web/mobile app architecture.
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Understanding banking systems, digital channels, or core banking integrations is a strong advantage.

Responsibilities

• Provide Level 2 support for OutSystems-based web and mobile applications.
• Analyze logs, integrations, APIs, and database interactions to diagnose issues.
• Escalate complex issues to development teams and track resolutions.
• Monitor application performance, uptime, and integrations with core banking systems.
• Support upgrades, patches, and hotfix deployments.
• Troubleshoot API, integration, and backend service issues.
• Work with DevOps and infrastructure teams to resolve environment issues.
• Ensure security standards and data protection policies are followed.

Skills

OutSystems

SQL

APIs

ITIL

Stakeholder mgmt

Education

Bachelor's in IT/CS/Engineering

Tools

OutSystems

Job description

Application Support Officer - OutSystems

About the job Application Support Officer - OutSystems

The Application Support Officer - OutSystems is responsible for ensuring the stability, performance, and reliability of digital banking applications built on the OutSystems low-code platform. This role supports web and mobile banking solutions, internal portals, and customer-facing applications critical to UnionBanks digital ecosystem.

The role requires strong technical troubleshooting skills and collaboration with development, infrastructure, and cybersecurity teams to maintain secure and highly available banking services.

Key Responsibilities:

Incident & Problem Management

• Provide Level 2 support for OutSystems-based web and mobile applications.
• Analyze system logs, integrations, APIs, and database interactions to diagnose issues.
• Escalate complex issues to development teams and track resolution progress.
• Perform root cause analysis and document findings.

Application Monitoring & Performance

• Monitor application performance, uptime, and integrations with core banking systems.
• Ensure batch jobs, APIs, and services are functioning properly.
• Support upgrades, patches, and hotfix deployments.

Integration & Technical Support

• Troubleshoot issues related to APIs, third-party integrations, and backend services.
• Work closely with DevOps and infrastructure teams to resolve environment-related issues.

Security & Compliance

• Ensure adherence to bank security standards and data protection policies.
• Support audit requirements and vulnerability remediation efforts.

Qualifications:

• Bachelors degree in IT, Computer Science, Engineering, or related field.
• 2-5 years experience in application support within banking, fintech, or enterprise systems.
• Experience supporting OutSystems applications or other low-code/full-stack platforms.
• Strong knowledge of: SQL and relational databases, APIs and system integrations and Web/mobile application architecture
• Familiarity with ITIL processes (Incident, Problem, Change Management).
• Understanding of banking systems, digital channels, or core banking integrations is a strong advantage.
• Strong troubleshooting, analytical, and stakeholder management skills.