Outbound Sales Specialist

A J Media; Philippines; Remote; PHP 391,000 - 781,000; Full time

Benefits offered by this job

Uncapped commissions

Remote work

Competitive salary with commissions

HMO

Training & mentorship

Career growth

Job summary

AJ Media, an ecommerce growth agency, is hiring an Outbound Sales Customer Service representative to proactively reach out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands and will help grow customer lifetime value.

You will work remotely, hit weekly and monthly targets, and use CRM tools to track interactions, collaborating with marketing and product teams to optimize offers.

Qualifications

• 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus).
• Can hit the monthly quota and improve it over time.
• Natural communicator; warm, persuasive, and curious about customers.
• Resilient to rejection and data-driven in approach.
• Tech-savvy with CRM tools and sales platforms.

Responsibilities

• Proactively reach out to warm leads, abandoned carts, and past buyers via email, SMS, and phone.
• Execute outbound campaigns to increase repeat purchases and LTV.
• Identify upsell and cross-sell opportunities from purchase history.
• Collaborate with retention and marketing to align messaging with promotions.
• Log all interactions in CRM tools accurately.
• Hit and exceed weekly/monthly sales targets and KPIs.
• Provide customer feedback to marketing and product teams.

Skills

Outbound sales

Communication

CRM proficiency

Objection handling

Tools

Gorgias

Klaviyo

Shopify

Aircall

Job description

Job Description - Outbound Sales Specialist

Description

Turn conversations into conversions. Drive revenue through every customer touchpoint.

Department: Customer Experience & Revenue

Type: Full-Time | Remote

Reports To: Customer Service Manager

ABOUT AJ MEDIA

We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.

THE OPPORTUNITY

As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.

WHAT YOU'LL DO

• Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
• Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
• Identify upsell and cross-sell opportunities based on customer purchase history and preferences
• Partner with the retention team to align outbound messaging with active promotions and campaigns
• Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
• Hit and exceed weekly/monthly sales targets and KPIs
• Collect and relay customer feedback to marketing and product teams to improve offers

Requirements

WHO YOU ARE

• You’ve got 1–3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
• Can hit our monthly quota - competitive enough to improve the quota every month
• You’re a natural communicator — warm, persuasive, and genuinely curious about the people you talk to
• You thrive with targets and you’re not afraid of rejection — you see every 'no' as data
• You are tech-savvy with CRM tools, helpdesks, and sales platforms
• You can think on your feet, handle objections smoothly, and adapt your tone across channels
• You bring energy, accountability, and a competitive drive to everything you do

Bonus Points If You Have

• Experience in DTC ecommerce brands (Sales team) or high-growth startups
• Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall
• Track record of exceeding sales quotas in a remote environment

Benefits

WHY JOIN US

• Uncapped commission — your earnings grow with your performance
• Work with a fast-moving, results-obsessed team building category-defining brands
• Clear career path into senior roles
• 100% remote — work from wherever you do your best work
• Competitive salary + commissions
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators