Outbound Sales Specialist

AJ Media; Philippines; Remote; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Uncapped commission

100% remote work

Paid leaves

Allowances

Health Maintenance Organization (HMO)

Access to training and mentorship

Job summary

A dynamic ecommerce agency is seeking an Outbound Sales Customer Service rep to engage with leads and customers to enhance sales and drive customer retention. This remote role offers uncapped commission, competitive salary, and opportunities to grow within the company. Ideal candidates have 1-3 years in sales or customer success, excellent communication skills, and a drive for performance. Join a fast-paced team focused on building leading brands in the ecommerce space.

Qualifications

• 1-3 years of outbound sales, telemarketing, or customer success experience.
• Ability to meet and exceed sales quotas.
• Natural communicator with a warm and persuasive demeanor.
• Tech-savvy with experience in CRM tools and sales platforms.
• Energy, accountability, and competitive drive.

Responsibilities

• Proactively reach out to warm leads and past buyers.
• Execute outbound sales campaigns to increase repeat purchases.
• Identify upsell opportunities based on purchase history.
• Log customer interactions in CRM tools.
• Meet and exceed sales targets and KPIs.
• Relay customer feedback to improve offers.
• Provide customer feedback to marketing/product teams.

Skills

Outbound sales experience

Customer communication

CRM tools proficiency

Adaptable communication

Competitive mindset

Tools

Gorgias

Klaviyo

Checkout Champ

Shopify

Aircall

Job description

Turn conversations into conversions. Drive revenue through every customer touchpoint.
Department: Customer Experience & Revenue
Type: Full-Time | Remote
Reports To: Customer Service Manager

About AJ Media

We're AJ Media — an ecommerce growth agency behind fast-scaling brands and we're on a mission to hit $100M in revenue this year, and we're building the A-team to make it happen. If you're someone who gets energy from talking to people, closing deals, and genuinely helping customers find what they need — read on.

The Opportunity

As our Outbound Sales Customer Service rep, you're not just answering questions — you're proactively reaching out to past and potential customers to drive repeat purchases, recover abandoned carts, and surface upsell opportunities. You are the voice of our brands.

What You'll Do

• Proactively reach out to warm leads, abandoned cart customers, and past buyers via email, SMS, and phone
• Execute outbound sales campaigns designed to increase repeat purchase rate and customer LTV
• Identify upsell and cross-sell opportunities based on customer purchase history and preferences
• Partner with the retention team to align outbound messaging with active promotions and campaigns
• Log all customer interactions accurately in CRM tools (Gorgias, Klaviyo, or similar)
• Hit and exceed weekly/monthly sales targets and KPIs
• Collect and relay customer feedback to marketing and product teams to improve offers

Requirements

• You've got 1-3 years of outbound sales, telemarketing, or customer success experience (ecommerce a big plus)
• Can hit our monthly quota - competitive enough to improve the quota every month
• You're a natural communicator — warm, persuasive, and genuinely curious about the people you talk to
• You thrive with targets and you're not afraid of rejection — you see every 'no' as data
• You're tech-savvy with CRM tools, helpdesks, and sales platforms
• You can think on your feet, handle objections smoothly, and adapt your tone across channels
• You bring energy, accountability, and a competitive drive to everything you do

Bonus Points if you have

• Experience in DTC ecommerce brands (Sales team) or high-growth startups
• Familiarity with Gorgias, Checkout Champ, Shopify, or Aircall
• Track record of exceeding sales quotas in a remote environment

Benefits

• Uncapped commission — your earnings grow with your performance
• Work with a fast-moving, results-obsessed team building category-defining brands
• Clear career path into senior roles
• 100% remote — work from wherever you do your best work
• Competitive salary + commissions
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators