Outbound Call Center Agent (Open to fresh graduate)

Asiacruit BPO, Inc; Makati; On-site; PHP 223,000 - 357,000; Full time

Job summary

Asiacruit BPO, Inc in Metro Manila is seeking an Outbound Agent and Appointment Setter to contact US prospects, introduce our solutions, qualify leads, and schedule sales appointments for the team. You will follow scripts, use CRM to log interactions, and strive to meet daily, weekly, and monthly targets while maintaining a high quality of customer experience.

Ideal candidates have 3–6 months outbound or similar experience, strong English communication, and the ability to work US business hours,

Qualifications

• High school diploma or equivalent.
• 3–6 months outbound calling or related experience preferred.
• Strong English communication and professional phone manner.
• Ability to work US hours as required.

Responsibilities

• Make outbound calls to prospective US customers and leads.
• Introduce products, services, offers, and business solutions clearly.
• Qualify prospects based on needs, budget, authority, timing.
• Schedule qualified appointments for sales teams.
• Record outcomes and follow-up actions in the CRM.
• Meet daily, weekly, and monthly productivity targets.

Skills

Outbound calling

Appointment setting

Lead qualification

Customer service

English communication

CRM data entry

Education

High school diploma or equivalent

Job description

About the role

The Outbound Agent and Appointment Setter is responsible for contacting prospective customers in the US market, introducing products or services, qualifying leads, and scheduling appointments for sales representatives or account managers. This role supports business development and revenue growth by generating sales opportunities through outbound calls, follow-ups, and other communication channels.

Key responsibilities

• Make outbound calls to prospective customers, business contacts, and targeted leads in the US market
• Introduce company products, services, offers, and business solutions in a clear and professional manner
• Generate interest and identify potential sales opportunities through consultative conversations
• Follow approved call scripts, campaign guidelines, sales processes, and compliance requirements
• Contact leads through phone, email, chat, or other approved communication channels as required
• Qualify prospects based on business needs, interest, budget, authority, timing, and other campaign criteria
• Schedule qualified appointments, consultations, product demonstrations, or sales calls for the appropriate team
• Build rapport with prospects and maintain a positive customer experience throughout each interaction
• Record call outcomes, customer information, qualification details, appointment schedules, and follow-up actions in the CRM
• Meet or exceed daily, weekly, and monthly productivity and appointment-setting goals

About you

• High school diploma, college degree, or equivalent educational background
• At least 3-6 months of experience in outbound calling, appointment setting, telemarketing, inside sales, lead generation, customer service, or a related role is preferred
• Strong verbal communication skills with clear, professional, and neutral spoken English
• Confident and comfortable making a high volume of outbound calls to prospective customers
• Strong listening, probing, persuasion, objection-handling, and relationship-building skills
• Ability to qualify leads accurately and schedule appointments based on defined campaign requirements
• Strong computer skills, accurate data-entry ability, and attention to detail
• Self-motivated, target-driven, organized, and able to work independently
• Ability to handle rejection, maintain a positive attitude, and remain professional during challenging conversations
• Willingness to work US business hours, night shifts, weekends, holidays, or changing schedules as required by the account

About us

At Asiacruit, we connect top talent with forward-thinking organizations across industries. Our mission is to help businesses grow through smart, strategic, and people-focused solutions. We support companies by providing high-quality Philippine-based talent for both local and global markets.