Order-to-Cash Specialist: Customer Solutions & Growth

Nestle; Meycauayan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines seeks an experienced professional to manage Order-to-Cash processes and deliver exceptional customer service across channels.

You will coordinate with Demand Management, Logistics, Billing, and Sales to ensure accurate, timely service delivery. The role requires a Bachelor’s degree with 2–5+ years in Customer Service or Shared Services, strong communication, and proficiency in MS Office and SAP.

Qualifications

• Bachelor's degree in business, supply chain or related field.
• 2–5+ years in Customer Service, Shared Services, or Order-to-Cash.
• Experience with Order-to-Cash lifecycle from order capture to payment.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution.
• Monitor and ensure timely Order-to-Cash execution from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment and billing issues.
• Proactively communicate with customers about status, risks, and mitigation plans.
• Serve as primary contact for returns, refusals, and claims per policy.
• Collaborate with Demand, Logistics, Billing, and Sales to ensure service delivery.
• Maintain CRM/ticketing records with accurate data across stakeholders.
• Support continuous improvement by identifying root causes and process enhancements.

Skills

Order-to-Cash knowledge

Customer service

MS Office

SAP

Education

Bachelor’s degree in business/supply chain

Tools

CRM systems

SAP

Job description

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines seeks an experienced professional to manage Order-to-Cash processes and deliver exceptional customer service across channels.

You will coordinate with Demand Management, Logistics, Billing, and Sales to ensure accurate, timely service delivery. The role requires a Bachelor’s degree with 2–5+ years in Customer Service or Shared Services, strong communication, and proficiency in MS Office and SAP.