Customer Solutions Specialist

Nestle; Meycauayan; On-site; PHP 350,000 - 550,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines seeks an experienced professional to manage Order-to-Cash processes and deliver exceptional customer service across channels.

You will coordinate with Demand Management, Logistics, Billing, and Sales to ensure accurate, timely service delivery. The role requires a Bachelor’s degree with 2–5+ years in Customer Service or Shared Services, strong communication, and proficiency in MS Office and SAP.

Qualifications

• Bachelor's degree in business, supply chain or related field.
• 2–5+ years in Customer Service, Shared Services, or Order-to-Cash.
• Experience with Order-to-Cash lifecycle from order capture to payment.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution.
• Monitor and ensure timely Order-to-Cash execution from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment and billing issues.
• Proactively communicate with customers about status, risks, and mitigation plans.
• Serve as primary contact for returns, refusals, and claims per policy.
• Collaborate with Demand, Logistics, Billing, and Sales to ensure service delivery.
• Maintain CRM/ticketing records with accurate data across stakeholders.
• Support continuous improvement by identifying root causes and process enhancements.

Skills

Order-to-Cash knowledge

Customer service

MS Office

SAP

Education

Bachelor’s degree in business/supply chain

Tools

CRM systems

SAP

Job description

Location : Meycauayan, Bulacan, Philippines

Company : Nestlé Integrated Business Services Manila, Inc.

Employment Type : Full-Time

Education : Bachelor’s Degree

Experience Level : 2+ Years of Relevant Experience

Joining Nestlé means becoming part of the largest food and beverage company in the world. At our core, we are a people-focused organization driven by our purpose of enhancing quality of life and contributing to a healthier future.

Nestlé Integrated Business Services Manila Inc. delivers world-class business support to Nestlé entities globally. We are committed to excellence through passion, reliability, innovation, and discipline. If you are driven to make an impact in a global environment, we invite you to join our team.

A Day in the Role

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
• Monitor and ensure timely execution of the Order-to-Cash process , from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
• Maintain and update records in CRM/ticketing systems , ensuring data accuracy and visibility across stakeholders
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

What Will Make You Successful

• Bachelor's degree in business, Supply Chain, or related field
• 2–5+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes
• Strong understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns)
• Excellent communication and stakeholder management skills
• Strong problem-solving ability with high attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in MS Office and database/reporting tools (SAP)
• Customer-centric mindset with the ability to handle sensitive situations professionally