Oracle HCM Recruiting Cloud Support Engineer

Accenture in the Philippines; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Accenture in the Philippines is seeking an Application Support Engineer for its Manila office to act as a software detective in critical business systems. You will investigate and resolve issues across Oracle HCM Recruiting Cloud, monitor system behavior, and work with cross-functional teams to ensure stable, reliable software applications that support essential business processes.

The role emphasizes proactive issue prevention, knowledge-base documentation, and collaboration with stakeholders

Qualifications

• Minimum 2 years of experience with Oracle HCM Recruiting Cloud.
• Solid understanding of cloud-based application support and troubleshooting.
• Experience integrating and configuring cloud software solutions is a plus.

Responsibilities

• Act as a subject-matter expert and work independently.
• Participate actively in team discussions and knowledge sharing.
• Propose solutions to work-related problems and document them.
• Collaborate with cross-functional teams to gather information and provide timely resolutions.
• Document findings and solutions to build a knowledge base for future reference.
• Assist in implementing process improvements to enhance system stability.
• Monitor system alerts and address issues proactively to avoid user impact.

Skills

Oracle HCM Recruiting Cloud

Cloud-based support

Incident management

Log analysis

Effective communication

Job description

Accenture in the Philippines is seeking an Application Support Engineer for its Manila office to act as a software detective in critical business systems. You will investigate and resolve issues across Oracle HCM Recruiting Cloud, monitor system behavior, and work with cross-functional teams to ensure stable, reliable software applications that support essential business processes.

The role emphasizes proactive issue prevention, knowledge-base documentation, and collaboration with stakeholders