Operations Team Lead - KPI & Coaching for CX

Concentrix; Quezon City; On-site; PHP 334,800 - 446,400; Full time

Job summary

A leading customer experience company in the Philippines seeks a Team Leader to supervise call center associates and ensure performance metrics are met. You'll coach team members and handle escalated issues while fostering a supportive work environment. The ideal candidate has an associate's degree and relevant experience, along with strong communication and multitasking skills. This full-time position offers opportunities for professional development and flexible scheduling.

Qualifications

• 2-4 years of relevant experience preferred.
• Willingness to work a flexible schedule.
• Ability to mentor and provide direction.

Responsibilities

• Supervise a team of call center associates and monitor attendance.
• Coach direct reports to achieve performance metrics.
• Handle escalated customer issues and conduct team meetings.

Skills

Coaching team members

Strong communication skills

Ability to work under pressure

Multi-tasking and prioritization

Education

Associate's degree in related field

Job description

A leading customer experience company in the Philippines seeks a Team Leader to supervise call center associates and ensure performance metrics are met. You'll coach team members and handle escalated issues while fostering a supportive work environment. The ideal candidate has an associate's degree and relevant experience, along with strong communication and multitasking skills. This full-time position offers opportunities for professional development and flexible scheduling.