Operations Support Officer

Harwell Home Care; Muntinlupa; On-site; PHP 2,924,000 - 4,049,000; Full time

Job summary

Harwell Home Care is seeking an Operations Support Officer to provide comprehensive administrative and operational support to the Head of Service Delivery and the clinical leadership team. You will coordinate reporting, data management, client support, and key meetings, while preparing insights and reports to inform decisions and track progress.

The role emphasizes improving efficiency through effective resource management, communication, and systems, with responsibilities spanning

Qualifications

• 2+ years in Operations or Administrative Support, preferably in healthcare or related field.
• Strong multitasking and organisational abilities to handle multiple tasks and deadlines.
• Excellent written and verbal communication for internal and external partners.
• High accuracy in document preparation, minute-taking and data analysis.
• Proficiency in Excel; familiarity with HRIS or scheduling systems is desirable.
• Discretion in handling sensitive information with integrity.

Responsibilities

• Provide administrative and operational support to the Head of Service Delivery and clinical leaders.
• Coordinate reporting, data management, client support and key meetings.
• Prepare insights and reports to support decision-making and project progress.
• Improve operational efficiency through effective resources, communication and systems.
• Organise meetings, take minutes and track follow-up actions.
• Coordinate travel, arrange accommodations and transport for team members.
• Manage resources and expenses, including budget tracking and approvals.
• Maintain compliant filing and records across regulated and organisational standards.

Skills

Organisational abilities

Multitasking

Communication skills

Attention to detail

Discretion & professionalism

Problem solving

Tools

Excel

HRIS

Scheduling systems

Job description

Harwell Home Care is a national provider of community and home-based care services. We support veterans, older Australians and other members of the community to live safely, independently and with dignity in their own homes. DVA Community Nursing is a significant part of the care we provide, alongside services delivered through the Support at Home Program and other community-based care pathways.

We take the care we provide very seriously - but that doesn’t mean we take ourselves too seriously. We are compassionate, ambitious and always looking for better ways to support our clients. We also believe that warmth, connection and a good sense of humour belong in the workplace.

As Harwell continues to grow across Australia, we are looking for someone who can help more people discover and access the care we provide.

The Opportunity

The Operations Support Officer shall provide comprehensive administrative and operational support to the Head of Service Deliveryand the clinical leader team.

We’re looking for an organised and proactive professional to support the smooth day-to-day operations of the team. You’ll coordinate reporting, data management, client support, and key meetings, while preparing insights and reports to support decision-making and project progress. You’ll also play an important role in improving operational efficiency through effective management of resources, communication, and systems.

Key Accountabilities:

Administrative and Operational Support

• Assist the Head of Service Deliverywith daily tasks, managing schedules, coordinating meetings, andorganisingdepartment activities.
• Prepare andmaintaindocumentation, reports, presentations, and other essential materials to support departmentalobjectives.
• Handle phone calls from clients, providingaccurateinformation and routing inquiries as needed.

Data Management and Reporting

• UtiliseHRIS and scheduling databases to pull data, generate regular and ad-hoc reports, andmaintainaccuraterecords.
• Support data analysis efforts to provide insights on performance and key metrics.
• Track project outcomes and support the Head of Service Deliveryin presenting findings to stakeholders.

Meeting Coordination

• Organiseand schedule departmental meetings, ensuring relevant attendees are informed and prepared.
• Takeaccurate, detailed meeting minutes, distribute them promptly, and follow up on action items.

Resource and Expense Management

• Coordinate team member resources, including ordering supplies and arranging gifts for team members milestones orspecial events.
• Process expenses, reimbursements, and manage budget tracking in line with departmentgoals.‘

Documentation and Compliance

• Maintain a comprehensive filing and documentation system, ensuring compliance with regulatory andorganisationalstandards.
• Verify and update departmental records, including certifications, qualifications, and other essential documentation for compliance.

Travel and Logistics

• Coordinate travel arrangements for the Head of Service Deliveryand team members asrequired, including booking flights, accommodations, and transportation.

Process Improvement and Support Initiatives

• Identifyand implement operational improvements to enhance efficiency within the department.
• Participate in various projects and initiatives aimed at streamlining operations and supporting the department’s strategic goals.

What We’re Looking For

• Experience in Operations or Administrative Support:2+ years of experience in a similar support role, ideally within healthcare or a related field.
• Organisationaland Multitasking Abilities:Strong capability to manage multiple priorities, tasks, and deadlines efficiently.
• Communication Skills:Excellent written and verbal communication skills, with an ability to liaise effectively with team members, clients, and external partners.
• Attention to Detail:High accuracy in document preparation, minute-taking, and data analysis.
• Technical Skills:Proficiencyin Excel and experience with HRIS or scheduling systems is highly desirable.
• Problem-Solving Abilities:Proactive approachtoidentifyingand resolving issues thatimpactoperational efficiency.
• Discretion and Professionalism:Ability to handle sensitive and confidential information with integrity.

Why Join Us?

At Harwell Home Care, your work supports meaningful care for clients across Australia.

Join a collaborative and supportive team where your work will have a direct impact on the way we operate and deliver results.