Operations Supervisor / Manager – Coffee Shop Operations & Franchising

Private Advertiser; Quezon City; On-site; PHP 500,000 - 900,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Collaborative environment

Job summary

Private Advertiser in the Philippines is seeking an experienced Operations Supervisor/Manager to lead the operational excellence of our growing network of coffee stores, both company-owned and franchised. You will oversee store performance, coach branch teams, ensure SOPs, food safety, and brand standards, and collaborate with Marketing and Training to drive growth and profitability across locations.

The role requires travel to locations as needed and offers competitive pay, career growth, and a

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.
• At least 3–5 years of relevant experience for Supervisor level or 5+ years for Manager level in coffee shops, cafés, restaurants, QSR, retail, or franchising.

Responsibilities

• Lead and oversee the daily operations of company-owned and franchise stores.
• Ensure consistent implementation of SOPs, operational standards, food safety, and customer service excellence.
• Conduct regular store visits, operational audits, and performance reviews to ensure compliance and continuous improvement.
• Train, coach, and mentor Store Managers, Supervisors, and branch personnel to achieve operational excellence.
• Support franchisees through onboarding, operational guidance, compliance monitoring, and ongoing coaching.
• Analyze sales, labor, inventory, and operational KPIs to identify opportunities for improvement and profitability.
• Collaborate with Marketing to ensure brand standards, promotional campaigns, merchandising, and store visuals are consistently executed.
• Work closely with Training, Procurement, and other departments to maintain operational efficiency and support business growth.
• Assist in new store openings, franchise launches, and implementation of new operational initiatives.

Skills

Leadership

Coaching

People development

Retail operations

Brand standards

Franchise operations

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Hospitality Management

Bachelor's Degree in Marketing

Job description

About the Role

We are a fast-growing coffee retail and franchising company seeking an experienced Operations Supervisor / Manager to lead the operational excellence of our expanding network of company-owned and franchise stores.

This role is responsible for ensuring consistent execution of operational standards, customer experience, product quality, and brand excellence across all locations. The successful candidate will oversee store performance, coach and develop branch teams, support franchise partners, and help strengthen our brand as we continue to grow.

The successful candidate will be appointed as either Operations Supervisor or Operations Manager based on qualifications, relevant experience, and demonstrated competencies.

What You'll Do

• Lead and oversee the daily operations of company-owned and franchise stores.

• Ensure consistent implementation of company SOPs, operational standards, food safety, and customer service excellence.

• Conduct regular store visits, operational audits, and performance reviews to ensure compliance and continuous improvement.

• Train, coach, and mentor Store Managers, Supervisors, and branch personnel to achieve operational excellence.

• Support franchisees through onboarding, operational guidance, compliance monitoring, and ongoing coaching.

• Analyze sales, labor, inventory, and operational KPIs to identify opportunities for improvement and profitability.

• Collaborate with Marketing to ensure brand standards, promotional campaigns, merchandising, and store visuals are consistently executed.

• Work closely with Training, Procurement, and other departments to maintain operational efficiency and support business growth.

• Assist in new store openings, franchise launches, and implementation of new operational initiatives.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, Marketing, or a related field.

• At least 3–5 years of relevant experience for Supervisor level or 5+ years for Manager level in coffee shops, cafés, restaurants, QSR, retail, or franchising.

• Proven experience managing multiple stores or supporting franchise operations is highly preferred.

• Strong leadership, coaching, and people development skills.

• Solid understanding of retail operations, customer experience, inventory management, and business performance metrics.

• Working knowledge of branding, visual merchandising, local store marketing, and brand standards is a strong advantage.

• Willing to travel to company-owned and franchise locations as required.

Why Join Us?

• Be part of one of the country's fast-growing coffee brands.

• Play a key role in expanding both company-owned and franchise operations.

• Opportunity to influence operations, training, and brand excellence across the organization.

• Competitive compensation, career growth, and a collaborative work environment.

If you're passionate about operational excellence, people development, and building a brand customers love, we'd love to hear from you.