Operations Supervisor: Lead High-Impact Customer Teams

SupportZebra; Makati; On-site; PHP 446,000 - 725,000; Full time

Job summary

Lean Solutions Group (LSG) invites a skilled Team Leader to join our growing BPO operations in the Philippines. You will guide frontline agents, monitor performance metrics, and drive delivery through coaching and accountability.

This role requires at least 1 year of leadership experience in a metrics-driven customer service environment, plus strong communication and problem-solving skills to develop high-performing teams across multiple channels.

Qualifications

• Minimum 1 year of experience as a Team Leader or Supervisor in a BPO or customer service environment.
• Proven experience managing teams in a metrics-driven, customer service setting.
• Strong leadership skills with the ability to motivate, coach, and develop team members.
• Excellent communication skills (written and verbal).
• Strong analytical and problem-solving skills.
• Ability to manage performance issues and drive accountability.
• Experience handling multiple communication channels is an advantage.

Skills

Team leadership

Team management

Performance coaching

Communication

Analytical skills

Customer service

Job description

Lean Solutions Group (LSG) invites a skilled Team Leader to join our growing BPO operations in the Philippines. You will guide frontline agents, monitor performance metrics, and drive delivery through coaching and accountability.

This role requires at least 1 year of leadership experience in a metrics-driven customer service environment, plus strong communication and problem-solving skills to develop high-performing teams across multiple channels.