Operations Supervisor – Lead & Elevate Contact Center

Qualfon Philippines, Inc.; Cagayan de Oro; On-site; PHP 335,000 - 558,000; Full time

Job summary

Qualfon Philippines, Inc. is seeking a dedicated Supervisor, Operations to lead a contact center team in delivering top-tier service. You will mentor agents, manage performance, and ensure adherence to quality standards across shifts.

Key focus areas include coaching, KPI oversight, and clear communication with clients and internal teams. The role emphasizes teamwork, integrity, and delivering measurable results in a fast-paced environment.

Qualifications

• High School Diploma required; college degree preferred.
• Excellent written and verbal communication skills.
• Computer literacy is essential.
• Analytical and logical thinking abilities are needed.
• Strong planning and organizational skills.
• At least 1 year (2 years preferred) of team leadership in a contact center or completion of Qualfon Supervisor certification.

Responsibilities

• Mentor team members to reach their full potential and provide ongoing coaching.
• Deliver results by meeting client KPIs and internal metrics.
• Represent Qualfon professionally and maintain clear, proactive communication across channels.

Skills

Communication

Analytical & Logical Thinking

Computer Literacy

Attention to Detail

Multi-Tasking

Education

High School Diploma

Job description

Qualfon Philippines, Inc. is seeking a dedicated Supervisor, Operations to lead a contact center team in delivering top-tier service. You will mentor agents, manage performance, and ensure adherence to quality standards across shifts.

Key focus areas include coaching, KPI oversight, and clear communication with clients and internal teams. The role emphasizes teamwork, integrity, and delivering measurable results in a fast-paced environment.