Call Center Operations Manager — Leadership & Growth

iQor; Talisay; Sur place; PHP 420 000 - 720 000; Plein temps

Résumé du poste

iQor Philippines is seeking a skilled Call Center Supervisor to organize the day-to-day call center operations, guide supervisors, and optimize resources. You will analyze metrics, drive service improvements, and ensure adherence to policies in a fast-paced environment.

Required: high school diploma, 5+ years in call center, and 2+ years in supervisory roles. This role offers strong leadership exposure and a path for advancement within a dynamic team.

Qualifications

• 5 or more years of call center experience in collections/sales/customer service/technical support.
• 2 or more years of managing supervisors experience.

Responsabilités

• Direct day-to-day call center operations and supervise supervisors.
• Develop staffing, training, and scheduling to maximize productivity.
• Monitor performance metrics and implement process improvements.
• Collaborate with cross-functional teams to align customer strategies.
• Ensure adherence to policies, quality standards, and compliance.

Connaissances

Call center experience

Supervisory management

Customer service

Formation

High school diploma

Description du poste

iQor Philippines is seeking a skilled Call Center Supervisor to organize the day-to-day call center operations, guide supervisors, and optimize resources. You will analyze metrics, drive service improvements, and ensure adherence to policies in a fast-paced environment.

Required: high school diploma, 5+ years in call center, and 2+ years in supervisory roles. This role offers strong leadership exposure and a path for advancement within a dynamic team.