Operations Supervisor

Provide Innovative Solutions Marketing Inc.; Quezon City; On-site; PHP 446,400 - 781,200; Full time

Job summary

Provide Innovative Solutions Marketing Inc. is seeking a senior operations supervisor for its insurance team in Metro Manila. You will oversee daily operations, guide staff, and ensure service quality.

The role emphasizes compliance, performance reporting, collaboration with sales and underwriting, and resolving client concerns to maintain high satisfaction. The successful candidate will drive process improvements and maintain accurate records to meet KPIs.

Responsibilities

• Supervise and lead the daily operations of the insurance team.
• Monitor policy processing, renewals, endorsements, and claims coordination.
• Ensure compliance with company policies and insurance regulations.
• Track team performance and prepare operational reports.
• Coach, train, and evaluate team members to improve productivity and service quality.
• Coordinate with sales, underwriting, and other departments to resolve operational concerns.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Handle escalated client concerns and ensure timely resolution.
• Maintain accurate records and ensure operational KPIs are achieved.

Job description

• Supervise and lead the daily operations of the insurance team.
• Monitor policy processing, renewals, endorsements, and claims coordination.
• Ensure compliance with company policies and insurance regulations.
• Track team performance and prepare operational reports.
• Coach, train, and evaluate team members to improve productivity and service quality.
• Coordinate with sales, underwriting, and other departments to resolve operational concerns.
• Identify opportunities to improve processes and enhance customer satisfaction.
• Handle escalated client concerns and ensure timely resolution.
• Maintain accurate records and ensure operational KPIs are achieved.