Operations & Project Manager | LifeSupplyUSA | Remote

LifeSupplyUSA; Mexico; On-site; MXN 1,204,611 - 1,548,786; Full time

Benefits offered by this job

Competitive base salary

Performance bonuses

100% remote work

Paid time off

Defined path to COO

Job summary

LifeSupplyUSA is seeking an Operations & Project Manager to streamline operations and act as a primary management layer between the COO and the team. The position requires a proven background in operations/project management, strong experience with ClickUp, and the ability to manage a remote team effectively. This role offers competitive salary, performance bonuses, and a clear growth path towards COO. Applicants must be fully committed to this role without other clients or positions.

Qualifications

• Proven experience in operations management or project management in a fast-paced remote environment.
• Strong hands-on experience with ClickUp or equivalent project management tools.
• Exceptional organizational skills with a bias toward action and clarity.

Responsibilities

• Own the ClickUp workspace and enforce task hygiene.
• Monitor deadlines and escalate when necessary.
• Manage all recurring meetings and ensure effective communication.

Skills

Operations management

Project management

ClickUp

Cross-functional team coordination

Organizational skills

Written and spoken English

Tools

ClickUp

Monday.com

Asana

Notion

Job description

Overview

Operations & Project Manager | LifeSupplyUSA | Remote | Latin America

The Role

We are hiring an Operations & Project Manager to serve as the execution backbone of the business and the primary management layer between our COO and our team. This is not a coordinator role. This is a real management position with real authority. You will own our operational rhythm, enforce accountability across every function, resolve blockers before they become problems, and ensure the entire team executes with precision, without the COO needing to be involved in day-to-day issues. If things fall through the cracks, it is your job to catch them before anyone else notices.

Remote | Growth path to COO

What You Will Own

• ClickUp Environment Own the ClickUp workspace as the single source of truth for all work in progress. Enforce task hygiene daily. Audit weekly. Onboard new team members to standards.
• Deadline Tracking & Escalation Monitor all active tasks and projects for deadline risk proactively. Maintain a weekly at-risk task list. Surface root cause analysis to the COO when patterns emerge.
• Meeting Cadence Ownership Own all recurring meetings end to end: Daily Standup, Weekly 1:1s, COO Operations Review, Project Kickoffs, and Monthly Ops Review. Agendas distributed 24 hours in advance. Notes and action items distributed within 24 hours of each meeting.
• Cross-Team Coordination & Blocker Resolution Serve as the coordination layer between all functions. No team member should be stuck on a blocker for more than 24 hours without a resolution plan.
• Workload & Priority Management Monitor workload distribution across the team. Surface imbalances to the COO with recommended reallocation before output is affected.
• KPI Dashboard Management Own the weekly KPI reporting cycle. Compile and present the consolidated dashboard to the COO weekly. Flag all missed KPIs immediately with root cause and action plan.
• Operational SOP Library Own the company's full SOP library. Every recurring operational workflow documented and current.
• Team Accountability Hold every team member directly accountable for tasks, deadlines, and ClickUp hygiene, without involving the COO in routine accountability conversations.
• Qualitative performance metrics: ClickUp Task Hygiene, Deadline Adherence, Overdue Task Rate, Meeting Agenda Coverage, KPI Dashboard Timeliness, SOP Coverage.

What You Will Need

• Proven experience in operations management or project management in a fast-paced remote environment
• Strong hands-on experience with ClickUp (required) or equivalent PM tools (Monday.com, Asana, Notion)
• Experience managing or coordinating a distributed, cross-functional team
• Exceptional organizational skills with a bias toward action, clarity, and follow-through
• Ability to make independent judgment calls and resolve issues without constant escalation
• Excellent written and spoken English
• Experience building and maintaining SOPs and operational documentation
• E-commerce or operations background is a strong plus
• Self-motivated, highly organized, and committed to a single full-time role

You will have real, day-to-day management authority to:

• Reprioritize tasks and reassign workload across the team
• Hold team members accountable for missed deadlines
• Resolve cross-team blockers and coordination conflicts
• Give direct feedback on execution standards
• Make judgment calls on task sequencing and urgency
• Approve minor process changes that do not affect KPIs or strategy

Growth Path

The growth path is real. Phase 1 is about building credibility through execution discipline and demonstrating the judgment to manage independently.

What We Offer

• Competitive base salary plus performance bonuses
• 100% remote
• Paid time off
• Clear, defined path to COO
• Real management authority from day one
• A lean, high-performance team that values direct communication and results

Notes

No freelancers or part-time applicants. Gross salary — candidate handles own taxes. Full commitment required: no other clients or roles.