Operations Supervisor

DHL Group; Central Luzon; On-site; PHP 360,000 - 480,000; Full time

Job summary

DHL Group is seeking an experienced Warehouse Supervisor in the Philippines to oversee daily warehouse operations, lead a team, and ensure compliance with safety and quality standards. The role emphasizes inventory accuracy, process optimization, and cross-functional coordination to ensure timely order fulfilment.

The position requires strong leadership, excellent organizational skills, and the ability to adapt to flexible shifts, including evenings and weekends.

Qualifications

• Minimum 2-3 years of warehouse operations experience, with at least 1 year in a supervisory or team leader role.
• Proven leadership and people management skills.
• Proficiency with warehouse management systems (WMS) and inventory management software.
• Solid understanding of health and safety regulations in a warehouse environment.
• Excellent organizational skills and ability to multitask and prioritize.
• Strong attention to detail and accuracy in warehouse operations.
• Effective communication and interpersonal skills at all levels.
• Problem-solving with focus on continuous improvement.
• Ability to lift, bend, and stand for extended periods.
• Willingness to work flexible shifts including evenings and weekends.

Responsibilities

• Supervise and direct daily warehouse operations including receiving, storage, picking, packing and shipping.
• Lead and manage a team of warehouse staff with clear communication of objectives and performance expectations.
• Ensure adherence to health, safety and environmental regulations with regular safety briefings and incident reporting.
• Monitor inventory accuracy via stock checks and cycle counts.
• Optimize warehouse layout and processes to improve efficiency and reduce costs.
• Train and develop team members with constructive feedback.
• Maintain accurate records of warehouse activities, shipments, receipts and quality issues.
• Coordinate with other departments to ensure timely and accurate order fulfilment.
• Monitor KPIs such as productivity, accuracy and safety metrics; report to senior management.
• Identify and resolve operational challenges with corrective actions.

Skills

Team leadership

Warehouse operations

Communication

Problem solving

Attention to detail

Health and safety

Multitasking

Organizational skills

Flexibility

Physical stamina

Tools

WMS

Job description

Responsibilities

• Supervise and direct daily warehouse operations, including receiving, storage, picking, packing, and shipping of goods.
• Lead, motivate, and manage a team of warehouse staff, ensuring clear communication of objectives and performance expectations.
• Ensure strict adherence to health, safety, and environmental regulations, including conducting safety briefings and incident reporting.
• Monitor and maintain inventory accuracy through regular stock checks and cycle counts.
• Optimize warehouse layout and processes to improve efficiency and reduce operational costs.
• Train and develop team members, providing constructive feedback and identifying opportunities for skill enhancement.
• Maintain accurate records of warehouse activities, including documentation of shipments, receipts, and quality issues.
• Coordinate with other departments to ensure timely and accurate order fulfilment.
• Monitor key performance indicators (KPIs) such as productivity, accuracy, and safety metrics, reporting progress to senior management.
• Identify and resolve operational challenges, implementing corrective actions as needed.
• Ensure compliance with company policies, procedures, and customer requirements.

Requirements

• Minimum 2-3 years of warehouse operations experience, with at least 1 year in a supervisory or team leader role.
• Strong leadership and people management skills with the ability to motivate and develop team members.
• Proven expertise in warehouse management systems (WMS) and proficiency with inventory management software.
• Solid understanding of health and safety regulations in a warehouse environment.
• Excellent organizational skills with the ability to multitask and priorities effectively.
• Strong attention to detail and commitment to accuracy in all warehouse operations.
• Effective communication and interpersonal skills at all levels of the organization.
• Problem-solving ability with a focus on continuous improvement and operational efficiency.
• Physical capability to perform warehouse duties including lifting, bending, and standing for extended periods.
• Willingness to work flexible shifts, including evenings and weekends if required.