Operations Project Manager — Change & Delivery Lead

ResultsCX; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ResultsCX in the Philippines is seeking a Project Manager Operations to plan, execute, and finalize operations projects on time and within budget, coordinating cross-functional teams and resources. You will define project objectives, manage scope and deliverables, and communicate with stakeholders to ensure alignment with business goals.

Previous call center experience is a plus, and strong leadership is required.

Qualifications

• Bachelor’s degree or equivalent in project management or business.
• Knowledge of project management techniques and tools.
• Experience in managing large-scale projects across both internal and external entities.
• Experience in call/contact centers preferred.
• Experience in managing client relationships and communications as customer facing liaison.
• Microsoft Office Suite (including Project).
• Strong critical thinking and problem-solving skills including planning and organizing.
• Communication skills with both internal and external parties.
• Work as part of a team and delegate appropriately.
• Conflict management skills.

Responsibilities

• Lead the planning and execution of Operations change management initiatives, including work requests and related hours in workflow tool.
• Plan and schedule project timelines and milestones using approved tools and track deliverables.
• Support business objectives in collaboration with management and stakeholders and revise as appropriate to meet changing needs and requirements.
• Effectively communicate project expectations and requirements to Team Members and Stakeholders in a timely and clear fashion. Coordinate tasks with appropriate personnel.
• Provide direction and support to project team, facilitate the planning of project scope and deliverables, develop full scale project plans, assemble and coordinate project staff, and manage project resource allocation.
• Liaise with project stakeholders on an ongoing basis and manage day-to-day operational aspects of a project and scope.
• Apply the Results methodology and enforce project standards.
• Identify and minimize company exposures and risks on projects.
• Ensure project documents are complete, current, and stored appropriately.
• Track project hours and project milestones on a daily/weekly basis to monitor and report on progress of the project to all stakeholders.

Skills

Communication skills

Teamwork

Conflict management

Critical thinking

Planning and organizing

Education

Bachelor's degree in project management or business

Tools

Microsoft Office Suite

Microsoft Project

Job description

ResultsCX in the Philippines is seeking a Project Manager Operations to plan, execute, and finalize operations projects on time and within budget, coordinating cross-functional teams and resources. You will define project objectives, manage scope and deliverables, and communicate with stakeholders to ensure alignment with business goals.

Previous call center experience is a plus, and strong leadership is required.