Operations & Order Support Assistant

PELOZDEN RSS INC.; Pampanga; On-site; PHP 279,000 - 469,000; Full time

Job summary

PELOZDEN RSS INC. in the Philippines seeks an experienced Operations Administrator to manage end-to-end order processing, purchasing, and sales support within our ERP-driven workflow.

You will coordinate deliveries, track shipments, handle import documentation, maintain product master data, and support inventory management while collaborating closely with suppliers, builders, and internal teams to ensure accurate and timely fulfillment.

Qualifications

• Experience in operations administration and order processing.
• Proficient with ERP systems such as SAP, NetSuite, MYOB Advanced, Micronet, and HarmonIQ.
• Strong Microsoft Excel skills.
• Excellent written and verbal English.
• High attention to detail and ability to follow structured processes.
• Ability to work independently and coordinate with suppliers and stakeholders.

Responsibilities

• Process customer quotations and sales orders within the ERP system.
• Review order details including product quantities, wastage allowances, delivery information, dispatch dates, and customer details.
• Convert approved quotations into sales orders and maintain accurate workflow status.
• Monitor open quotations and perform scheduled customer follow-ups.
• Maintain digital records of signed customer tile selections.
• Follow up purchase orders with suppliers.
• Track shipment ETAs and maintain accurate incoming delivery schedules.
• Process import documentation including packing lists, commercial invoices, freight information, and landed costing.
• Update shipment information to keep the sales team informed of expected arrivals.
• Coordinate customer deliveries and warehouse pickups.
• Prepare and update picking notes and delivery documentation.
• Communicate order progress with builders and customers.
• Confirm delivery details before dispatch to minimize site issues.
• Support rolling stocktakes by preparing inventory reports.
• Compare physical counts against ERP records.
• Prepare stock adjustment import files for review.
• Validate import results and investigate discrepancies.
• Maintain product master data and pricing information.
• Track online sample orders.
• Update CRM and reporting data.
• Record conversion outcomes and maintain customer follow-up information.

Skills

Operations Administration

Order Processing

Supply Chain

Purchasing

Sales Support

Advanced Excel

English communication

Attention to detail

Independent worker

Process-driven

Tools

SAP

NetSuite

MYOB Advanced

Micronet

HARMONiQ

Job description

Key Responsibilities

Order Processing & Sales Administration

• Process customer quotations and sales orders within the ERP system.

• Review order details including product quantities, wastage allowances, delivery information, dispatch dates, and customer details.

• Convert approved quotations into sales orders and maintain accurate workflow status.

• Monitor open quotations and perform scheduled customer follow-ups.

• Maintain digital records of signed customer tile selections.

Purchasing & Import Coordination

• Follow up purchase orders with suppliers.

• Track shipment ETAs and maintain accurate incoming delivery schedules.

• Process import documentation including packing lists, commercial invoices, freight information, and landed costing.

• Update shipment information to keep the sales team informed of expected arrivals.

Delivery Coordination

• Coordinate customer deliveries and warehouse pickups.

• Prepare and update picking notes and delivery documentation.

• Communicate order progress with builders and customers.

• Confirm delivery details before dispatch to minimize site issues.

Inventory & ERP Administration

• Support rolling stocktakes by preparing inventory reports.

• Compare physical counts against ERP records.

• Prepare stock adjustment import files for review.

• Validate import results and investigate discrepancies.

• Maintain product master data and pricing information.

Sample Order Administration

• Track online sample orders.

• Update CRM and reporting data.

• Record conversion outcomes and maintain customer follow-up information.

Skills & Experience

• Previous experience in Operations Administration, Order Processing, Supply Chain, Purchasing or Sales Support

• Experience using ERP systems such as:

• SAP

• NetSuite

• MYOB Advanced

• Micronet

• HARMONiQ (highly regarded)

• Strong Microsoft Excel skills

• Excellent written and verbal English

• High level of attention to detail

• Ability to work independently and follow structured processes

• Comfortable following up suppliers, freight providers, builders, and internal stakeholders

Nice to Have

• Inventory management experience

• Purchasing experience

• Warehouse administration exposure

• Australian construction, building materials or wholesale industry experience

Job Type: Full-time

Work Location: In person