Operations Manager: Performance & People Leader

Acquire.AI; Quezon City; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Acquire Intelligence in Quezon City, Philippines is seeking an Operations Manager to drive profitability of client programs by meeting KPIs and maintaining service quality. This role involves monitoring queues, shaping staffing in coordination with Workforce, and leading performance reviews.

The ideal candidate will coach supervisors and agents, implement incentive plans, and coordinate with top management and clients to optimize program performance.

Responsibilities

• Ensure profitability of the program by driving the attainment of client KPIs and targets.
• Monitor queue and service metrics to ensure adherence; coach on sales metrics and performance.
• Coordinate with Workforce for staffing, scheduling, leaves, and attrition.
• Conduct performance reviews and provide coaching/mentoring to underperforming staff.
• Design and implement incentive schemes; rank team performance for appraisal.

Job description

Acquire Intelligence in Quezon City, Philippines is seeking an Operations Manager to drive profitability of client programs by meeting KPIs and maintaining service quality. This role involves monitoring queues, shaping staffing in coordination with Workforce, and leading performance reviews.

The ideal candidate will coach supervisors and agents, implement incentive plans, and coordinate with top management and clients to optimize program performance.