Operations Manager / Office Manager

Offshore Launch; Metro Manila; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Annual bonus

Performance bonus up to 1.5x!

Health benefits for dependents

16 days PTO

Job summary

Offshore Launch in Metro Manila, Philippines seeks an experienced operations coordinator to own day-to-day office operations for family-owned field service businesses. You will manage call center performance, scheduling, payroll, and compliance using HouseCall Pro and ServiceTitan, enabling owners to focus on growth.

Minimum 2+ years in related roles; strong English communication; comfortable leading multiple workstreams and remote/hybrid teams. Competitive bonuses and benefits offered.

Qualifications

• 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services.
• Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber)
• Excellent written and verbal English communication
• Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight
• Basic job costing or P&L familiarity (nice to have)
• Prior experience managing a small remote or hybrid team (nice to have)

Responsibilities

• Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows
• Own the performance of customer service, scheduling, and dispatch without owner intervention
• Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping
• Monitor job costing and margin at a summary level; flag anomalies to the owner
• Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable
• Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber)
• Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows
• Prepare recurring operational reports (job completion rate, backlog, aging) for the owner
• Maintain 95% answer rate and sub-5 minute speed to lead
• Prepare accurate and timely payroll

Skills

Office management

Project coordination

Operations coordination

English communication

Tools

HouseCall Pro

ServiceTitan

Jobber

Job description

About the role

You will own day-to-day office operations for family-owned and owner-operated home service businesses (plumbing/HVAC) using field service platforms like Housecall Pro and ServiceTitan. You will manage call center performance, scheduling/dispatch, cash collection, compliance, and administrative workflows, enabling owners to focus on field development, sales, and growth.

Key responsibilities

• Own day-to-day office operations including call center performance, follow up, scheduling/dispatch, cash collection, compliance, and administrative workflows

• Own the performance of customer service, scheduling, and dispatch without owner intervention

• Track project/job timelines from booking through completion and invoicing, flagging jobs at risk of slipping

• Monitor job costing and margin at a summary level; flag anomalies to the owner

• Manage subcontractor coordination (permits, material orders, inspections, agencies) where applicable

• Maintain accurate records in HouseCall Pro or equivalent CRM/FSM platform (ServiceTitan, Jobber)

• Support hiring and onboarding processes for field and office teams, including people-management for office-staff as the team grows

• Prepare recurring operational reports (job completion rate, backlog, aging) for the owner

• Maintain 95% answer rate and sub-5 minute speed to lead

• Prepare accurate and timely payroll

About you

• 2+ years in project management, office management, or operations coordination, ideally in trades, HVAC, plumbing, or field services

• Working knowledge of HouseCall Pro or a comparable FSM/scheduling platform (ServiceTitan, Jobber)

• Excellent written and verbal English communication

• Demonstrated ability to manage multiple workstreams and follow up independently without heavy oversight

• Basic job costing or P&L familiarity (nice to have)

• Prior experience managing a small remote or hybrid team (nice to have)

Benefits

• Guaranteed annual bonus of one month's salary

• Performance-based annual bonus up to 1.5x one month's salary contingent on quarterly performance scores

• Comprehensive health benefits, including dependents: health, life, vision and dental insurance

• 16 days PTO