Associate Service Delivery Manager

Xillium PH

Bacolod

Hybrid

PHP 600,000 - 900,000

Full time

4 days ago

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Benefits offered by this job

Hybrid work setup

Professional development and training

Travel allowance for inter-site visits

Job summary

Xillium is seeking bright, motivated individuals to grow into client-facing leadership roles through structured internal training and mentorship. The program starts with guided scope and a mentor, then gradually takes on larger, more complex healthcare client accounts in the United States.

If you enjoy talking with people, learning quickly, and growing through feedback, this role may be a strong fit.

Qualifications

No prior account management or client-facing experience is required.
Graduate of a 4-year college degree or equivalent.
Excellent English communication skills, written and verbal.
Tech savvy.
Open to feedback and willing to adjust behavior.
Eager to learn new concepts, systems, and ways of thinking.
Calm, respectful, and thoughtful in different situations.
Follows through and takes responsibility.
Comfortable with change.

Responsibilities

Own the work. Ensure the team's output is accurate, timely, and aligned with client definitions of done.
Lead a team through supervisors to maintain coverage, quality, and morale.
Be the client’s daily contact; run weekly operations calls and provide clear updates.
Keep track of account performance and identify issues early with a plan.
Know when to escalate to higher authority and avoid solving everything alone.
Learn the healthcare business to converse credibly with client leaders.

Job description

Who We Are

Xillium is not a traditional services company, and we are intentional about that.

About The Role

We are looking for bright, motivated individuals with strong people skills who want to grow into a client-facing leadership role through structured internal training and mentorship.

This is not a traditional account manager role. We designed it for people who may have no background in account management, but who naturally connect with others, communicate well, and show strong potential to become trusted relationship leaders over time.

You will be supporting healthcare organizations in the United States: clinics, physician groups, and health systems that rely on our teams to keep essential work moving for their patients. Most people join this role knowing nothing about US healthcare. That is expected. Teaching you that business is the core of the program, and it is what separates someone who can hold a client from someone who can only hold a process.

You will start supported, with a mentor and a defined scope. Over time, and as you demonstrate readiness, you will take on larger and more complex client accounts.

If you enjoy talking with people, learning new things, and growing through feedback and mentorship, this role may be a strong fit.

What You'll Do

As a Service Delivery Manager, you will eventually own the day-to-day delivery of support services for a healthcare client. You will grow into this. Nobody starts here.

Own the work. Make sure the work your team handles gets done accurately and on time. Understand what "done" really means for each type of work, and how it affects our client's patients, because that is ultimately how our clients measure us
Lead a team. Work through supervisors to keep coverage, quality, and morale steady. Coach people, build backups so one absence does not break anything, and help new team members get up to speed
Be the client's daily contact. Your client is the healthcare organization we support, and your job is to give them confidence that the work behind their patient care is handled. Run the weekly operations call with your client's managers, give clear updates, raise problems early, and follow through on what you commit to
Know your numbers. Track how your account is performing, explain a difficult month honestly and with a plan, and spot a problem before your client does
Know when to escalation. Understand the limits of your own authority and raise things early rather than trying to solve everything alone. This is a strength here, not a weakness
Learn the healthcare business. Understand how a US medical practice actually runs, so you can have credible conversations with client leaders about their operations, not just report numbers back to them

Training & Development

This role comes with a structured mentoring program. You will not be handed an account and left to figure it out.

A named mentor. You will be paired with an experienced manager who meets with you regularly, reviews your real work, and explains the reasoning behind decisions, not just the rules.

Healthcare fluency, taught properly. Structured learning on how US healthcare works: how a patient moves through a medical practice, how insurance and authorizations affect care, and how medical records and clinical workflows are handled. You will also learn why an error on our side creates a real problem for our client and the patients they care for. This is the foundation of everything else, and it is what allows you to speak credibly with client leaders rather than only reporting numbers to them.

Learn by doing, in stages. You watch your mentor handle a client situation. Then you handle it together. Then you handle it yourself and debrief afterward. Client-facing skill is built this way, not from a manual.

Clear levels, clear progression. The program has defined levels, from supported to independent to enterprise-ready. You always know what you need to demonstrate to move forward, and advancement is based on what you can actually do, not on how long you have been here.

Feedback you can use. Regular, specific, and honest. You will be told what is working and what is not. People who grow fastest here are the ones who take that well.

Who This Role Is For