Operations Manager - Collateral Services (Flexible)

HSBC; Quezon City; Presencial; PHP 1 200 000 - 1 800 000; Tempo integral

Resumo da oferta

HSBC is seeking an experienced professional to join our team in the role of Manager Collateral Services. You will lead a skilled team responsible for margin call disputes, portfolio reconciliation, and risk management processes in a fast-paced global bank.

You will build strong relationships with business partners, ensure timely escalations, monitor performance, and identify opportunities to improve service, reduce costs, and strengthen controls.

Responsabilidades

• Ensure margin call disputes and portfolio reconciliation breaks above investigation threshold levels are reviewed and analysed to a high standard
• Ensure timely escalations are made to operations management, front office and risk management teams
• Provide leadership and customer service to all management levels, consistent with Group policies. Lead a cohesive team with people-centric values
• Monitor team performance, productivity and quality, ensuring work is organized and completed within agreed timescales
• Develop strategies and action plans to address performance gaps and staffing/coverage requirements
• Analyze and resolve team issues or escalate promptly
• Maintain equipment, systems and the work environment in good condition
• Identify opportunities to improve service, add value, and reduce costs in line with business goals

Descrição da oferta de emprego

HSBC is seeking an experienced professional to join our team in the role of Manager Collateral Services. You will lead a skilled team responsible for margin call disputes, portfolio reconciliation, and risk management processes in a fast-paced global bank.

You will build strong relationships with business partners, ensure timely escalations, monitor performance, and identify opportunities to improve service, reduce costs, and strengthen controls.