Operations Manager

The Court Avenue; San Fernando; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

The Court Avenue in the Philippines is seeking an Operations Manager to lead day-to-day operations of a dynamic sports facility, ensuring outstanding service delivery, strong team performance, and customer satisfaction.

You will oversee sports operations, café services, and events, manage staff, monitor bookings and budgets, and drive sustainable revenue growth while upholding safety and presentation standards. Weekend and holiday flexibility is required.

Qualifications

• Bachelor's degree in Business Management, Hospitality, Sports Management, or a related field.
• At least 2 years of supervisory or operations experience in sports/hospitality or customer-focused environments.
• Strong leadership, communication, organisation, and problem-solving skills.
• Knowledge of staff management, customer service, facility operations, and basic financial reporting.
• Ability to manage competing priorities and make sound operational decisions.
• Proficiency in preparing reports and using standard workplace software.
• Willingness to work weekends, holidays, and flexible schedules.

Responsibilities

• Manage daily operations across the entire sports facility.
• Supervise staff schedules, attendance, performance, and development.
• Monitor court bookings, facility utilisation, and customer service standards.
• Oversee sports events, tournaments, coaching programmes, and related activities.
• Maintain high standards of facility cleanliness, safety, maintenance, and presentation.
• Monitor daily sales, operating expenses, budgets, and revenue targets.
• Resolve customer complaints and address operational concerns promptly.
• Coordinate marketing promotions, community engagement, and business development initiatives.
• Implement company policies, procedures, and operational standards.
• Prepare and submit daily, weekly, and monthly performance reports.
• Identify opportunities to improve operational efficiency, customer retention, and profitability.

Skills

Leadership

Communication

Organization

Problem-solving

Staff management

Customer service

Facility operations

Financial reporting

Report preparation

Software proficiency

Education

Bachelor's degree in Business Management, Hospitality, Sports Management, or related field

Job description

The Operations Manager will lead the day-to-day operations of a sports facility, ensuring efficient service delivery, strong team performance, customer satisfaction, and sustainable revenue growth. This role oversees facility activities across sports operations, café services, customer experience, staff coordination, and business performance.

Key responsibilities

Manage daily operations across the entire sports facility.

Supervise staff schedules, attendance, performance, and development.

Monitor court bookings, facility utilisation, and customer service standards.

Oversee sports events, tournaments, coaching programmes, and related activities.

Maintain high standards of facility cleanliness, safety, maintenance, and presentation.

Monitor daily sales, operating expenses, budgets, and revenue targets.

Resolve customer complaints and address operational concerns promptly.

Coordinate marketing promotions, community engagement, and business development initiatives.

Implement company policies, procedures, and operational standards.

Prepare and submit daily, weekly, and monthly performance reports.

Identify opportunities to improve operational efficiency, customer retention, and profitability.

What we're looking for

Bachelor's degree in Business Management, Hospitality, Sports Management, or a related field.

At least 2 years of supervisory or operations experience, preferably in a sports, hospitality, leisure, or customer-focused environment.

Strong leadership, communication, organisation, and problem-solving skills.

Knowledge of staff management, customer service, facility operations, and basic financial reporting.

Ability to manage competing priorities and make sound operational decisions.

Proficiency in preparing reports and using standard workplace software.

Willingness to work weekends, holidays, and flexible schedules.