Operations Manager

Thames International School; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Thames International School is seeking an Operations Manager to oversee daily campus activities ensuring efficient, safe, and compliant operations. You will lead facilities, security, housekeeping, procurement, and administrative services while coordinating with academic and administrative teams to support the school's mission.

The role requires a Bachelor's degree in a related field, 5+ years in operations with at least 3 years in a supervisory role, and strong leadership, planning, and

Qualifications

• Bachelor's degree in Business Administration, Operations Management, Facility Management, Public Administration, or related field.
• Master's degree is an advantage.

Responsibilities

• Oversee day-to-day operations of the school campus.
• Coordinate with administrative and support departments for seamless operations.
• Develop and implement operational policies and procedures.

Skills

Leadership

People management

Strategic planning

Project management

Communication

Problem solving

Time management

Negotiation

Education

Bachelor's degree in related field

Master's degree (advantage)

Tools

Microsoft Office

Facilities management systems

Job description

Job Summary

The Operations Manager is responsible for overseeing the school's daily operational activities to ensure efficient, safe, and compliant campus operations. The role manages administrative support services, facilities, security, housekeeping, maintenance, transportation (if applicable), health and safety, procurement coordination, and operational projects. The Operations Manager works closely with academic and administrative departments to ensure that all operational requirements support the school's mission and strategic objectives.

Key Duties and Responsibilities

1. Operational Management

• Oversee the day-to-day operations of the school campus.

• Ensure smooth coordination among administrative and support departments.

• Develop, implement, and continuously improve operational policies and procedures.

• Monitor operational efficiency and recommend process improvements.

• Ensure uninterrupted delivery of operational support services.

2. Facilities and Campus Management

• Supervise maintenance of classrooms, offices, laboratories, libraries, and common areas.

• Ensure all school facilities are safe, functional, and well-maintained.

• Coordinate preventive and corrective maintenance schedules.

• Monitor utilities, equipment, and infrastructure requirements.

• Recommend facility improvements and capital projects.

3. Safety, Security, and Risk Management

• Oversee campus security personnel and security protocols.

• Ensure compliance with occupational safety and health regulations.

• Develop and implement emergency preparedness and disaster response plans.

• Conduct regular safety inspections and risk assessments.

• Investigate operational incidents and recommend corrective actions.

4. Procurement and Asset Management

• Coordinate procurement requests with Finance and Purchasing.

• Monitor inventory of office supplies, equipment, and operational materials.

• Ensure proper asset tagging, inventory control, and disposal procedures.

• Evaluate suppliers and service providers.

5. Vendor and Service Provider Management

• Manage contracts and performance of outsourced service providers.

• Coordinate with contractors for maintenance, repairs, and operational projects.

• Ensure vendors comply with school policies and service agreements.

6. Budget Management

• Prepare and manage the annual operations budget.

• Monitor operational expenses.

• Identify cost-saving initiatives without compromising service quality.

• Submit budget utilization and operational reports.

7. Administrative Support

• Supervise non-academic operational staff.

• Coordinate operational support for school events, enrollment, graduations, seminars, and institutional activities.

• Ensure efficient scheduling and utilization of school facilities.

8. Compliance

• Ensure compliance with applicable government regulations and accreditation requirements.

• Coordinate with government agencies during inspections.

• Maintain operational documentation and records.

9. Team Leadership

• Lead, coach, and evaluate operational personnel.

• Conduct regular staff meetings and performance reviews.

• Identify training and development needs.

• Foster teamwork, accountability, and continuous improvement.

10. Reporting

• Prepare monthly operational reports.

• Present operational updates, risks, and recommendations to Management.

• Monitor key operational performance indicators.

Qualifications

Education

• Bachelor's Degree in Business Administration, Operations Management, Industrial Engineering, Facility Management, Public Administration, or a related field.

• Master's Degree is an advantage.

Experience

• At least five (5) years of progressive experience in operations or administrative management.

• Minimum of three (3) years in a supervisory or managerial role.

• Experience in an educational institution is highly preferred.

Knowledge

• School operations and administration.

• Facilities and property management.

• Occupational Safety and Health standards.

• Procurement and vendor management.

• Budget planning and financial monitoring.

• Government compliance requirements applicable to educational institutions.

Skills

• Strong leadership and people management.

• Strategic planning and decision-making.

• Project management.

• Excellent communication and interpersonal skills.

• Problem-solving and analytical thinking.

• Negotiation and conflict resolution.

• Time management and organizational skills.

• Proficiency in Microsoft Office and operational management systems.

Competencies

• Leadership

• Accountability

• Integrity

• Service Excellence

• Collaboration

• Results Orientation

• Adaptability

• Continuous Improvement

• Risk Management

• Customer Focus

Working Conditions

• Primarily office-based with frequent campus inspections.

• May be required to work beyond regular office hours during school events, emergencies, or operational requirements.

• Occasional travel for meetings, inspections, or official school activities.

Authority

The Operations Manager is authorized to:

• Recommend operational policies and process improvements.

• Supervise operational personnel.

• Coordinate maintenance and facility projects.

• Recommend procurement of operational resources.

• Recommend disciplinary action related to operational staff, subject to HR policies and management approval.

• Recommend budget allocations for operational requirements.