Operations Manager

PrimeAlliance Recovery Management Inc; Mandaluyong; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

PrimeAlliance Recovery Management Inc. is seeking an Operations Manager to oversee the collections function and drive performance. You will endorse and pull out delinquent accounts to/from third-party agencies, monitor KPIs, and support the supervisor in leading a 20+ person team.

You will set targets, prepare MIS reports, handle daily payments and communications, and ensure quality assurance across processes. Experience in retail credit or third-party collections is required.

Qualifications

• Minimum 5 years of experience in collections or a related field.
• At least 3 years in a leadership role.
• Experience as an Operations Manager.
• Experience managing a team of 20+ FTEs.

Responsibilities

• Endorse and pull out delinquent accounts to/from 3rd party collection agencies.
• Assist on RO’s concerns and inquiries (Reports, Accounts etc.).
• Train and support Supervisor in handling team members.
• Set targets and monitor performance of the collections team.
• Monitor daily payments, posting to collection system, and reporting to agencies.
• Prepare and present reports on collection activity and progress.
• Back up trainer.

Skills

Leadership

Collections experience

Team management

Retail credit knowledge

Job description

Job Summary

Operations Manager are responsible for overseeing the collection efforts of an organization, ensuring that the company recovers its debts in a timely manner. They also develop and implement strategies to increase the effectiveness of the collections process.

Job Description

• Responsible for the endorsement and pull out of delinquent accounts to/ from 3rd party collection agencies
• Assist on RO’s concerns and inquiries (Reports, Accounts etc.)
• Train and support Supervisor in handling team members
• Set targets and monitor performance of the collections team
• Responsible for monitoring of daily payments, posting to collection system and providing selective to agency
• Monitoring on daily, weekly and monthly report
• Make a quarterly performance appraisal of Supervisor
• Daily/Weekly/Monthly consolidation of MIS reports of in-house or external collectors
• Responsible for sending collection reminder SMS and Email blasts to current accounts
• Report on collection activity and accounts receivable status
• Resolve high-level disputes or complaints regarding collections practices
• Implement quality assurance measures for products/services and monitor production KPIs
• Prepare and present reports on collection activities and progress
• Back up trainer

Requirements

• Must have experience as Operation Manager
• Currently working in retail credit or 3rd party’s agency Minimum of 5 years of experience in collections or a related field,
• With at least 3+ years in a leadership role.
• Must have experience in managing a team with at least 20+ FTEs