Operations Manager

Concentrix; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Concentrix in Makati, Philippines, is seeking an Operations Manager (Sales) to lead frontline sales teams and drive strong sales results in a fast-paced, client-focused environment.

You will manage day-to-day sales operations, coach leaders, and ensure performance against revenue, quality, compliance, and customer experience goals. The role requires data-driven decision making and cross-functional collaboration.

Responsibilities

• Lead overall operational performance for assigned sales teams or business unit.
• Manage team performance against revenue targets, conversion rates, average order value, productivity, and customer satisfaction goals.
• Ensure alignment with client expectations, internal policies, and business strategies.
• Monitor daily, weekly, and monthly performance to identify trends, opportunities, and risks.
• Drive execution of sales strategies and operating plans.
• Translate business goals into team-level action plans and measurable targets.
• Partner with support functions to remove barriers to sales performance.
• Ensure operational readiness for campaigns, promotions, product updates, and process changes.
• Maintain service and sales balance.
• Ensure sales outcomes are achieved without compromising customer experience or compliance.
• Reinforce ethical selling behaviors and approved sales practices.
• Support sustainable performance improvement, not short-term gains at the expense of quality.

Job description

At Concentrix, we help leading brands grow through exceptional customer engagement and operational excellence. We are looking for an Operations Manager (Sales) to lead high-performing teams and drive strong sales results in a fast-paced, client-focused environment.

In this role, you will manage day-to-day sales operations, lead frontline leaders, and ensure performance against revenue, quality, compliance, and customer experience goals.

• You will use data to identify opportunities, solve problems, and improve team effectiveness.
• You will work closely with cross-functional partners and clients to deliver strong business outcomes.
• You will play a key role in building an engaged, accountable, and performance-driven culture.

If you are a strong people leader with a passion for sales performance, coaching, and operational excellence, we’d love to hear from you.

About the Role

The Operations Manager leads frontline leaders and sales teams to achieve conversion, quality, compliance, and client performance goals. The role requires strong collaboration with Training, Quality, Workforce Management, HR, Recruitment, and Client Services to deliver consistent business results. The ideal candidate combines people leadership, sales acumen, and operational discipline. They must be comfortable working in a metrics-driven, fast-paced, and high-accountability environment. They should be able to translate performance data into actionable coaching and business improvement plans. They are expected to build a culture of performance, engagement, integrity, and continuous improvement.

Responsibilities

• Lead overall operational performance for assigned sales teams or business unit.
• Manage team performance against revenue targets, conversion rates, average order value, productivity, and customer satisfaction goals.
• Ensure alignment with client expectations, internal policies, and business strategies.
• Monitor daily, weekly, and monthly performance to identify trends, opportunities, and risks.
• Drive execution of sales strategies and operating plans.
• Translate business goals into team-level action plans and measurable targets.
• Partner with support functions to remove barriers to sales performance.
• Ensure operational readiness for campaigns, promotions, product updates, and process changes.
• Maintain service and sales balance.
• Ensure sales outcomes are achieved without compromising customer experience or compliance.
• Reinforce ethical selling behaviors and approved sales practices.
• Support sustainable performance improvement, not short-term gains at the expense of quality.

People Leadership and Team Management

• Manage, coach, and develop frontline leaders and sales staff.
• Conduct regular performance reviews, coaching sessions, and talent discussions.
• Create development plans to improve leadership capability and sales effectiveness.
• Build a high-performance sales culture.
• Set clear expectations for accountability, behavior, and results.
• Recognize top performance and address underperformance in a timely, structured way.
• Promote employee engagement, teamwork, and a positive work environment.
• Support workforce planning and staffing success.
• Partner with Recruitment and Training to ensure hiring profiles and onboarding programs meet business needs.
• Help forecast staffing requirements based on sales volume, attrition, and client growth.
• Monitor attendance, attrition, and employee relations trends to protect business continuity.