Operations Manager

PrimaCare Dental; Makati; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

PrimaCare Dental is seeking an Operations Manager to support our branches network and promote efficiency across daily operations in the Manila area. You will monitor clinic activities, direct and motivate the operations team, and ensure policy adherence while driving corporate objectives.

You will oversee customer service, scheduling, inquiries, and complaints, using strong communication and problem-solving skills to deliver excellent patient experiences.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• 3–5 years of operations management experience, preferably in healthcare or multi-branch setup.
• Strong leadership, organizational, and problem-solving skills; healthcare/dental clinic ops is a plus.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and business operations software/tools.

Responsibilities

• Support branch network to promote efficient daily operations.
• Monitor clinics to ensure well-organized operations and policy adherence.
• Lead and develop the operations team; coach, counsel, and discipline as needed.
• Ensure excellent patient service, scheduling, inquiries, and complaint handling.

Skills

Leadership

Communication

Problem-solving

Team management

Analytical thinking

Decision-making

Conflict resolution

Adaptability

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

Tools

MS Office

Business operations software

Job description

The Operations Manager is responsible to support our branches network organization, with the objective to facilitate and promote efficiency of the operations department. Proactively monitors all of the clinic branches and ensures that all the branches are well-organized in daily operations. Directs and motivates the operations team in order to achieve the overall corporate sales objectives. Coach, counsel and discipline the operations team. Plans, monitors, and appraises job results of the staff. Ensures that policies are implemented and followed, and suggests new ones. On the customer service side, he/she is responsible for providing excellent customer service to our patients, handling clinics scheduling organization, regular inquiries and complaints. He/she must have excellent communication, problem-solving, and customer service skills.

Operational Oversight

Strategic Planning & Execution

Process Improvement

Staff Management & Development

Vendor/Supplier & Asset Management

Qualifications:

• Bachelor’s degree in Business Administration, Healthcare Management, or related field.
• At least 3-5 years of experience in operations management, preferably in healthcare or multi-branch setup.
• Strong leadership, organizational, and problem-solving skills. Knowledge of healthcare/dental clinic operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in MS Office and business operations software/tools.

Key Competencies:

• Strategic Thinking
• Leadership & Team Management
• Process-Oriented Mindset
• Decision-Making
• Analytical & Critical Thinking
• Conflict Resolution
• Adaptability