Operations Manager

Hotel Elizabeth; Cebu City; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Hotel Elizabeth in Cebu City seeks an experienced Operations Manager to lead daily hotel operations across Front Office, Housekeeping, Food & Beverage, Kitchen and Engineering. You will drive service quality, guest satisfaction and cost control, coordinate department heads, monitor performance, and implement corrective actions to maintain standards and regulatory compliance.

Strong leadership, strategic thinking and hands-on oversight are essential to ensure a smooth, efficient guest experience

Responsibilities

• Oversee and manage the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, and Engineering.
• Ensure smooth coordination and effective communication among department heads.
• Monitor departmental performance, operational costs, and overall productivity.
• Develop and implement strategies to improve service quality, guest satisfaction, and operational efficiency.
• Ensure compliance with hotel policies, company standards, and applicable government regulations.
• Monitor guest feedback and promptly address operational concerns and complaints.
• Prepare and review operational reports, budgets, and performance evaluations.
• Lead, motivate, and supervise department heads and their respective teams.
• Identify operational issues and implement appropriate corrective and preventive actions.

Job description

• Oversee and manage the daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Kitchen, and Engineering.

• Ensure smooth coordination and effective communication among department heads.

• Monitor departmental performance, operational costs, and overall productivity.

• Develop and implement strategies to improve service quality, guest satisfaction, and operational efficiency.

• Ensure compliance with hotel policies, company standards, and applicable government regulations.

• Monitor guest feedback and promptly address operational concerns and complaints.

• Prepare and review operational reports, budgets, and performance evaluations.

• Lead, motivate, and supervise department heads and their respective teams.

• Identify operational issues and implement appropriate corrective and preventive actions.