Operations Leader: Strategy, Performance & Growth

VXI Global Solutions; Angeles; On-site; PHP 600,000 - 900,000; Full time

Job summary

VXI Global Solutions in the Philippines is seeking an experienced Operations Manager to lead day-to-day program execution, supervise multiple team leads, and ensure client satisfaction. This role demands strong analytics, performance tracking, and disciplined process management.

You will oversee reporting, goal setting, workforce planning, and cross‑functional collaboration with Quality, HR, and Sales to drive efficiency and quality across programs.

Qualifications

• Experience managing day-to-day call center/operations programs.
• Proven ability to analyze reports and drive performance improvements.
• Skilled in coordinating with multiple stakeholders and leaders.

Responsibilities

• Manage day-to-day operations and execution of programs with 4–8 direct reports.
• Review reports and data to ensure quality, efficiency, and productivity targets are met.
• Deliver client-facing performance updates and action plans.”
• Set operational goals and translate them into actionable items for teams.

Skills

People management

Operations management

Analytics & reporting

Communication

Client management

Job description

VXI Global Solutions in the Philippines is seeking an experienced Operations Manager to lead day-to-day program execution, supervise multiple team leads, and ensure client satisfaction. This role demands strong analytics, performance tracking, and disciplined process management.

You will oversee reporting, goal setting, workforce planning, and cross‑functional collaboration with Quality, HR, and Sales to drive efficiency and quality across programs.