Operations Leader: KPI-Driven Performance & Growth

Journeyfront; Pasig; Hybride; PHP 900 000 - 1 300 000; Plein temps

Résumé du poste

Journeyfront in the Philippines is seeking an Operations Manager to oversee multiple lines of business, drive employee engagement, and achieve program-wide financial goals. You will report to the Director of Operations and lead KPI reporting, training, and continuous improvement initiatives.

The role requires strong leadership, ability to measure expectations, monitor onboarding/offboarding, and collaborate with Learning & Development and Recruiting to align staffing with program needs.

Qualifications

• Ability to establish and measure expectations for Support Departments.
• Ability to assess efficacy of technology, tools, and systems.
• Experience monitoring onboarding and offboarding practices.
• Ability to assess training efficacy and provide feedback to Learning and Development.
• Ability to assess recruiting efficacy and provide feedback to Recruiting.

Responsabilités

• Draft and review role definitions for positions under management quarterly.
• Conduct leadership training for new leaders and review with leaders under management.
• Design KPI reports to monitor progress toward program goals for production and supervisory staff.
• Lead weekly meetings to review production results, root cause analysis, and recognize performance.
• Oversee selection of new hires and internal promotions through interviews or review of recordings.
• Handle client requests and escalations in a timely manner.

Connaissances

Leadership

KPI tracking

People management

Program oversight

Training & development

Description du poste

Journeyfront in the Philippines is seeking an Operations Manager to oversee multiple lines of business, drive employee engagement, and achieve program-wide financial goals. You will report to the Director of Operations and lead KPI reporting, training, and continuous improvement initiatives.

The role requires strong leadership, ability to measure expectations, monitor onboarding/offboarding, and collaborate with Learning & Development and Recruiting to align staffing with program needs.