Operations Leader & Performance Coach (Client-Focused)

Probe CX; Quezon City; On-site; PHP 446,000 - 725,000; Full time

Job summary

Probe CX in the Philippines is seeking a Team Leader to coordinate all operations and drive performance, productivity, and profitability through effective methods and strategies. The role requires coaching for improvement and direct client interaction.

You will use Google Sheets and MS Excel to manage data, present results daily, weekly and monthly with managers and clients, and adapt to shifting schedules.

Qualifications

• At least 2 years’ experience as a Team Leader.
• Experience working directly with clients.
• 2 years plus experience in a customer service / sales position or related industry (Telco)

Responsibilities

• Coordinate all organization’s operations.
• Improve performance, productivity, efficiency and profitability through effective methods and strategies.
• Coach for improvement.
• Present and discuss results daily, weekly and monthly with managers and clients.
• Shift schedules as needed.
• Ensure a safe, healthy and sustainable workplace for all employees and contractors.
• Contribute to fostering a respectful and inclusive workplace and eliminate harassment.
• Uphold Probe's compliance culture with integrity and honesty.
• Complete training and professional development.
• Comply with privacy, data protection and information security policies.

Skills

Team leadership

Client interaction

Customer service

Tools

Google Sheets

MS Excel

Job description

Probe CX in the Philippines is seeking a Team Leader to coordinate all operations and drive performance, productivity, and profitability through effective methods and strategies. The role requires coaching for improvement and direct client interaction.

You will use Google Sheets and MS Excel to manage data, present results daily, weekly and monthly with managers and clients, and adapt to shifting schedules.