Director of Contact Center Operations & Growth

IntouchCX; Hinatuan; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

IntouchCX is seeking a Director of Operations to lead all facets of contact center operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, and manage ramp-up drives, growth plans, and high client satisfaction. This role requires strategic leadership and a proven ability to scale operations while maintaining service excellence.

Qualifications

• Director of Operations to lead contact center operations, including hiring, training, quality control, and reporting.
• Drive best practices, plan and develop across teams, and manage ramp-ups, growth plans, and client satisfaction.

Job description

IntouchCX is seeking a Director of Operations to lead all facets of contact center operations, including hiring, training, quality control, reporting, and performance optimization.

The ideal candidate will drive best practices, ensure robust planning and development across teams, and manage ramp-up drives, growth plans, and high client satisfaction. This role requires strategic leadership and a proven ability to scale operations while maintaining service excellence.