Operations Lead - MSP Delivery & Capacity

FusionNode Inc.; Malvar; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

FusionNodeInc. in the Philippines seeks an Operations Manager to own the FWOS delivery system across EOR, PS, and MSP, translating client commitments into executable workforce and service delivery plans while ensuring capacity, utilization and billing evidence are managed as one integrated operating system for multiple clients.

You will oversee day-to-day operations, roster governance and delivery performance, coordinating with CSM, HR & Recruitment, and Finance to optimize costs and margins and

Qualifications

• Bachelor’s degree or equivalent experience.
• Multi-client service delivery experience.
• Workforce/capacity management.
• Operational reporting.
• Strong cross-functional coordination.
• Comfort operating in a scaling and still-forming environment.

Responsibilities

• Assess: co-own operational, workforce and capacity assessment with CSM and HR & Recruitment.
• Design: own delivery model, workforce architecture and capacity design; partner with Finance on delivery costs and margin assumptions.
• Mobilize: own resource allocation, roster matching, dedicated assignment, onboarding readiness, access and mobilization controls.
• Deliver: oversees service leads and delivery performance across EOR/PS/MSP.
• Operate: manage day-to-day service operations, performance, incidents/requests, capacity and blockers.
• Roster: Govern deployment and allocation priorities in partnership with HR & Recruitment; manage utilization and movement between allocation states.
• Billing control: validate delivery evidence/hours before Finance invoices.
• Collections: act as delivery-dispute escalation point when non-payment is caused by a service/delivery issue.
• Governance: facilitate the daily/weekly Operations Scrum cadence and maintain the operational action backlog.
• Success metrics: utilization; on-time delivery/SLA performance; resource allocation cycle time; billing-validation turnaround; delivery-dispute rate; unbilled-work aging; operational improvement completion.

Skills

Multi-client service delivery

Workforce management

Operational reporting

Cross-functional coordination

Scaling environment

Education

Bachelor’s degree or equivalent experience

Job description

FusionNodeInc. in the Philippines seeks an Operations Manager to own the FWOS delivery system across EOR, PS, and MSP, translating client commitments into executable workforce and service delivery plans while ensuring capacity, utilization and billing evidence are managed as one integrated operating system for multiple clients.

You will oversee day-to-day operations, roster governance and delivery performance, coordinating with CSM, HR & Recruitment, and Finance to optimize costs and margins and