Operations & Guest Experience Lead (Duty Manager)

Cornerstone Global Partners; Santo Niño 1st; On-site; PHP 600,000 - 900,000; Full time

Job summary

Cornerstone Global Partners is seeking a Duty Manager – Operations & Guest Experience for a premier convention centre. You will be the on-duty operational leader ensuring flawless event delivery and peak guest satisfaction.

You will lead shift briefings, manage workforce deployment, monitor vendors, and handle escalations from organizers with tact and decisiveness. English is essential; Mandarin is a plus.

Qualifications

• Diploma/Degree in Hospitality, Tourism, Event Management, Business or related discipline.
• Proven track record leading operations teams in high-volume environments such as MICE venues or hotel/resort operations.
• Strong English communication; Mandarin preferred for regional client liaison.

Responsibilities

• Lead shift briefings and workforce deployment to ensure seamless event execution.
• Serve as primary escalation point for client and organizer requests and feedback.
• Manage vendor performance and monitor SLAs to uphold standards.
• Conduct safety inspections and ensure compliance with operational protocols.
• Oversee daily event operations across all facility areas during shifts.
• Document incident reports and shift logs for cross-departmental follow-up.
• Provide proactive insights for process improvements and technology adoption.

Skills

Leadership

Operations

Customer experience

Vendor management

Problem solving

English proficiency

Mandarin (preferred)

Education

Diploma/Degree in Hospitality, Tourism, Event Management, Business

Job description

Cornerstone Global Partners is seeking a Duty Manager – Operations & Guest Experience for a premier convention centre. You will be the on-duty operational leader ensuring flawless event delivery and peak guest satisfaction.

You will lead shift briefings, manage workforce deployment, monitor vendors, and handle escalations from organizers with tact and decisiveness. English is essential; Mandarin is a plus.