Operations Director

iOPEX Tech; Taguig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

iOPEX Tech is seeking an experienced operations leader to oversee site activities, drive growth, and optimize profitability. You will manage cross-functional teams, align resources, and implement internal controls to meet regional objectives.

The role requires shaping program plans, monitoring budgets, and coordinating with division heads to ensure seamless operations and client reporting. Onsite shifting schedule with opportunities for process improvements.

Responsibilities

• Oversee operations to support growth and improve profitability
• Manage all business aspects within the site
• Develop annual program plans with clear objectives and targets
• Maintain profit margins and implement internal controls
• Monitor revenue margins and staff evaluation guidelines
• Review financial data and adjust budgets for profitability
• Allocate regional budgets and deploy resources effectively
• Ensure operations continuity and recovery via regular reporting
• Provide client reports on operational performance to stakeholders
• Assess staff performance and identify staffing needs in the region
• Report activities to superiors and propose improvements
• Evaluate procedures for efficiency and implement updates
• Build and motivate a strong management team
• Align staff and resources to achieve program goals
• Develop policies, rules, and forms for programs
• Promote policy implementation and continuous improvement
• Foster performance culture focusing on clients, site, and agency goals
• Monitor client databases and performance tracking tools
• Coordinate with heads of divisions to ensure smooth operations
• Upgrade call center tech knowledge and recommend improvements

Job description

We are looking for awesome and talented leaders who wants to join our growing team!

RESPONSIBILITIES:

• Will oversee operations to support growth and add to the bottom line of the organization

• Will provide management and oversee all aspects of the business within the site

• Develop annual program plans and goals including objectives, strategies, and specific targets.

• To maintain profit margins and develop internal control systems to ensure accountability

• Will closely monitor revenue margins, develop guidelines for personnel evaluations, staff advancement and redeployment

• Review financial information and adjust operational budgets to promote profitability.

• Manage the budget allocated for given region, distributing resources to where they are needed.

• Oversees and ensures that the operations' business continuity and recovery requirements are met through regular review of business-related reports and initiatives

• Manages client relations by providing reporting services to client representatives regarding operational performance

• Review staff performance, provide training, and determine additional staffing needs in region.

• Report business activities in region to superiors and make recommendations for improvements

• Regularly evaluate the efficiency of business procedures according to organizational objectives and apply improvements.

• Develop, manage, and motivate a strong, effective management team.

• Align staff and all other resources to achieve programmatic objectives efficiently and effectively.

• Support development of program policies, rules, protocols, handbooks, and forms for all program components.

• Revise and formulate policies and promote their implementation.

• Maintain a culture of performance management and continuous improvement, helping staff focus on both their individual clients as well as the site and agency’s overall goals.

• Monitor client databases and other performance tracking tools

• Ensures an effective, responsive relationship of Operations Team and Clients may it be internal or external; both collaborative in nature and strong in character to implement change

• Coordinates closely with other division/department heads to ensure efficient and effective implementation of all administrative and Operations services.

• Upgrade personal knowledge of call center technology and make improvement recommendations.

Other info:

• Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)

• Work set up: Onsite

• Schedule: Shifting

• Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer