Operations Automation Lead (Vice President)

JPMorganChase; Metro Manila; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

JPMorganChase is seeking an Operations Automation Lead in the Custody Change team to drive intelligent automation initiatives and oversee change management. You will gather requirements, design solutions, and collaborate across stakeholders to improve operational efficiency.

The role requires leading multiple projects, coaching teams, and delivering training on workflow automation while aligning with enterprise standards and governance.

Qualifications

• 7+ years delivering Project management, intelligent automation, and business analysis (or equivalent).
• Excellent project management skills (initiation, control, governance, tracking).
• Solid understanding of software development principles.
• Advanced skills in Python and API configuration.
• Hands-on experience with Alteryx, Tableau, UiPath; ability to conceptualize design framework.

Responsibilities

• Drive and support strategic operational and business strategy across operations teams.
• Create and maintain project documentation (business cases, project plans, reports).
• Provide governance and program structure with updates to executives.
• Analyze and define solutions against objectives and priorities.
• Lead all aspects of process automation engagements (requirements, architecture, development, testing, deployment).
• Identify and manage the automation strategy with stakeholders and technology partners.

Skills

Project management

Intelligent automation

Business analysis

Analytical thinking

Communication skills

Education

MBA or Master’s degree preferable

Tools

Alteryx

Tableau

UiPath

Python

API configuration

Job description

Job Description

Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm's processes.

Shape the future of operational efficiencies and your career when you spearhead our intelligent automation initiatives to design the future of operational efficiencies. Coach and mentor team members, collaborate with stakeholders, design, and deliver training on workflow automation, and streamline and revolutionize the firm's processes.

As an Operations Automation Lead within Custody Change team, you are responsible for owning, conceptualizing, driving, and managing delivery across change management responsibilities in the team. This role will have a special focus multiple avenues like platform change within Custody including analysis of current and future states, Operations engagement, ability to conceptualize intelligent automation and business analysis for gathering requirements from the Operational Function, identify and implement process improvements and solutions for operations efficiencies.

You gather information, execute, and implement automation and the digitization strategy to deliver the outcomes of automation to support the Operations function. Role will interact with a wide range of organizations outside Operations so effective communication and broad knowledge of the Custody industry is critical to an individual's success.

Successful candidates will be expected to be change leads who can manage multiple tasks across multiple projects and be able to leverage and apply their experience effectively.

Job Responsibilities

Work will consist of projects of various sizes from large multi-year strategic efforts to short duration tactical deliveries.

• Drive and support strategic operational and business strategy including thought leadership across operations teams
• Create and maintain necessary project documentation including business cases, project plans, presentations, issue reports and other necessary documentation, tracking progress as needed
• Provide governance and program structure, including regular updates at all levels up to and including business executives
• Analyze and define solutions against strategic objectives, requirements, and work prioritization
• Leads all aspects of process automation engagements including requirements gathering, solution architecture, solution development, testing, deployment, and continuous improvement, while adhering to the firm's standards, controls, and intelligence automation solutions governance
• Identifies, designs, and manages the operational automation strategy in partnership with key stakeholders and works with technology to create the required infrastructure to support the capability of intelligence automation
• Coaches and mentors less experienced team members on the automation tools and potentially creates and delivers training courses and the curriculum around workflow automation
• Manages and ensures the delivery of Objectives and Key Results (OKR), Key Performance Indicators (KPIs) and/or metrics with key stakeholders to define benefit from the operational automation / transformation
• Works with technology to create the required infrastructure to support the capability of low-code automation

Required Qualifications, Capabilities, And Skills

• 7+ years delivering Project management, intelligent automation, and business analysis (or equivalent)
• Excellent project management skills e.g. project initiation, project control and governance, tracking and best practices, demonstrated ability to manage multiple project commitments simultaneously across a varied book of work.
• Solid understanding of software development principles
• Advanced skills in Python, and API configuration
• Hands-on experience with Alteryx, Tableau, and UiPath and ability to strategically understand, conceptualize design framework
• Pragmatic decision making to overcome obstacles, be a strong individual contributor, lead, and work effectively as part of a team
• Excellent analytical, problem solving and time management skills. proficiency with the Microsoft Office suite
• Proven ability to gather and analyze complex data to form accurate, business-informed conclusions
• Strong business/technical problem-solving for complex operating models, anticipating issues and mitigating risk with technology
• Ability to analyze complex operational processes and data to assess risk implications with sound business understanding
• Ability to deliver information to senior management/stakeholders, accurately, concisely and in a professional manner and manage expectations, Strong communication and presentation skills

Preferred Qualifications, Capabilities, And Skills

• MBA or master's degree preferable
• Advanced skills and understanding of business analysis, design, development, testing, and deployment

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.