Operations Associate (AU) - PH26012

Acclime; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Acclime is seeking a diligent Operations Specialist to support MIS and ESVCLPs fund clients, focusing on onboarding, trade setup, and regulatory checks. You will collaborate with cross-functional teams to ensure accurate account servicing and timely delivery of solutions that meet client needs.

In this role, you’ll coordinate client transitions, maintain strong relationships with fund managers, and uphold AML/KYC and CRS/FATCA compliance across processes, delivering high-quality service in a

Qualifications

• Tertiary qualifications, or equivalent relevant professional experience.
• Previous experience in fund administration or a similar role is highly desirable.
• An understanding of Managed Investment Schemes and their operational framework is preferred.

Responsibilities

• Partner closely with the Operations Manager in servicing and supporting all fund clients.
• Build and maintain strong relationships with fund managers, providing assistance and tailored solutions to meet their needs.
• Manage and coordinate the onboarding process for new fund clients.
• Establish and maintain trade and investment accounts for clients.
• Collaborate effectively with the Finance and Compliance teams to ensure smooth operational processes.
• Process investor transactions and regulatory requirements, including applications, redemptions, AML/KYC checks, and CRS/FATCA compliance.
• Identify opportunities for operational improvements and support the implementation of system and process enhancements.

Skills

Customer-centric mindset

Stakeholder management

Team collaboration

Attention to detail

Communication skills

Time management

Education

Tertiary qualifications or equivalent experience

Job description

Role Summary

Reporting directly to the Operations Manager, you will play a vital role within the Operations team, proactively identifying and understanding our clients’ evolving requirements and responding by designing and delivering comprehensive service solutions that meet their needs.

In addition, you will support the execution of client transitions, requiring strong project management skills and close collaboration with internal teams and external service providers to ensure seamless implementation and exceptional service delivery.

The role will primarily focus on supporting Managed Investment Schemes (MIS) and Early-Stage Venture Capital Limited Partnerships (ESVCLPs), including a range of unlisted wholesale investment funds.

Key Responsibilities

• Partner closely with the Operations Manager in servicing and supporting all fund clients.
• Build and maintain strong relationships with fund managers, providing assistance and tailored solutions to meet their needs.
• Manage and coordinate the onboarding process for new fund clients.
• Establish and maintain trade and investment accounts for clients.
• Collaborate effectively with the Finance and Compliance teams to ensure smooth operational processes.
• Process investor transactions and regulatory requirements, including applications, redemptions, AML/KYC checks, and CRS/FATCA compliance.
• Identify opportunities for operational improvements and support the implementation of system and process enhancements.

Qualifications:

• Tertiary qualifications, or equivalent relevant professional experience.
• Previous experience in fund administration or a similar role is highly desirable.
• An understanding of Managed Investment Schemes and their operational framework is preferred.

Core Skills

• Strong customer-centric mindset with a commitment to delivering exceptional service.
• Proven ability to build and maintain effective stakeholder relationships.
• Collaborative team player who contributes positively to team objectives.
• High level of attention to detail and accuracy.
• Self-motivated with a proactive approach to work.
• Excellent organizational and time management skills.
• Strong ability to collaborate across teams and with external stakeholders.
• Exceptional written and verbal communication skills.