Operations Assistant Manager - CSR Team Leader (Onsite)

Tasq Work; Muntinlupa; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

HMO for Employee and 2 Dependents (On

Job summary

Tasq Work is seeking an experienced Sr. Team Leader/Assistant Manager to supervise a team of CSR associates in a BPO setting in Alabang. The role focuses on daily delivery, performance management, coaching, and escalations.

Onsite work and rotating shifts are required, with opportunities for career development. Candidates should have at least 6 years in customer service within BPO/BPM, a Bachelor's degree, and a minimum of 2 years in a senior team leadership capacity in a voice campaign.

Qualifications

• Minimum 6 years in customer service in BPO/BPM
• Bachelor's degree in any course
• At least 2 years in Sr. Team Leader/Assistant Manager role in voice LoB
• Willingness to work in rotational shifts

Responsibilities

• Oversee day-to-day delivery and performance of CSR teams
• Coach, mentor, and groom team members to improve skills
• Handle escalations and ensure timely resolution with governance
• Coordinate with operations managers for training and resources
• Conduct quality assessments and drive continuous improvement
• Ensure compliance with processes and knowledge management standards

Skills

Team leadership

Coaching

Customer service

Communication

Decision making

Education

Bachelor's degree

Job description

Tasq Work is seeking an experienced Sr. Team Leader/Assistant Manager to supervise a team of CSR associates in a BPO setting in Alabang. The role focuses on daily delivery, performance management, coaching, and escalations.

Onsite work and rotating shifts are required, with opportunities for career development. Candidates should have at least 6 years in customer service within BPO/BPM, a Bachelor's degree, and a minimum of 2 years in a senior team leadership capacity in a voice campaign.