Operations Analyst | Onsite | Night Shift

Acquire Intelligence; Pasig; On-site; PHP 446,000 - 725,000; Full time

Benefits offered by this job

HMO coverage

Epic Yearly Kick-Off Parties

Value Awards

Leadership training courses

14th Month Pay

Referral program

PTO credits

Birthday leave

Job summary

Acquire Intelligence, based in Ortigas, Pasig City, is seeking an Operations Analyst to help ensure projects are set up accurately, documented properly, financially aligned, and closed efficiently. You will work across teams to maintain project hygiene, support billing and change orders, and improve operational processes.

You’ll collaborate with Sales, Legal, Finance, and Customer Success to gather artifacts, review SOWs, and track billing milestones in the PSA system.

Responsibilities

• Enablement activities to support various stages of the project cycle including initial project setup in the PSA system (Salesforce CRM App), collecting missing project artifacts, tracking and stewarding closures as well as conducting final audit of all closure-related materials.
• Project Setup & Coordination: Partners with Sales Executives, Sales Operations, Legal, Account Executives, Finance, and Customer Success Managers to collect, validate, and organize all required project documentation, details and artifacts.
• Coordinates cross-functional inputs to ensure projects are accurately set up and ready for delivery team assignment.
• Reviews complex Statements of Work (SOWs), hours, and billing types, and entering relevant information into the PSA system. Ensures all required artifacts are complete (e.g., contracts, estimators, sales-to-service documentation), addresses missing or incorrect records, and tracks outstanding items.
• Finance and Invoicing Stewardship: Creates and tracks billing milestones to ensure accurate and timely invoicing.
• May assist with billing-related communications between the project owner and the Finance team.
• Project Change Order (PCO) Stewardship: Ensures completeness and accuracy of all PCO related artifacts within the PSA
• Closure Compliance & Project Hygiene: Tracks post-completion requirements, verifies project health and documentation, and ensures all administrative and system closeout steps are completed accurately and on time.
• Track stabilization periods after completion notices are issued to ensure timely project closeout. Ensure closure notices are uploaded and documented on project records
• Monitor outstanding billing milestones and follow up as needed
• Deactivate time entry for closed projects in accordance with policy
• Account Off-Boarding: Manages the off-boarding process in collaboration with Sales Operations.
• Acts as a point of coordination across internal teams, including Customer Success, Support, and Project Management, to ensure work is completed allowing projects and support cases to be closed.
• Identify process issues and recommend solutions with corresponding communication plans.
• Participate in training team members as needed
• Balance multiple assignments simultaneously
• Support CRM/PSA initiatives
• Perform other job-related duties as assigned

Job description

OPERATIONS ANALYST

Ortigas, Pasig City
Night Shift | Onsite | Full time

Build your career at the intersection of project operations, finance, and technology. This role helps keep projects accurate, compliant, and moving smoothly across teams and systems.

ABOUT ACQUIRE INTELLIGENCE

At Acquire Intelligence, our mission is to help business work smarter.
We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you're passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As an Operations Analyst, you'll help ensure projects are accurately set up, properly documented, financially aligned, and successfully closed. You'll work across teams to maintain project hygiene, support billing and change orders, and help improve operational processes.

WHAT YOU’LL DO

Enablement activities to support various stages of the project cycle including initial project setup in the Professional Services Automation (PSA) system (Salesforce CRM App), collecting missing project artifacts, tracking and stewarding closures as well as conducting final audit of all closure-related materials.

Project Setup & Coordination

• Partners with Sales Executives, Sales Operations, Legal, Account Executives, Finance, and Customer Success Managers to collect, validate, and organize all required project documentation, details and artifacts.

• Coordinates cross-functional inputs to ensure projects are accurately set up and ready for delivery team assignment.

• Reviews complex Statements of Work (SOWs), hours, and billing types, and entering relevant information into the Professional Services Automation (PSA) system. Ensures all required artifacts are complete (e.g., contracts, estimators, sales-to-service documentation), addresses missing or incorrect records, and tracks outstanding items.

Finance and Invoicing Stewardship

• Creates and tracks billing milestones to ensure accurate and timely invoicing.

• May assist with billing-related communications between the project owner and the Finance team.

Project Change Order (PCO) Stewardship

• Ensures completeness and accuracy of all PCO related artifacts within the PSA

• Closure Compliance & Project Hygiene

• Tracks post-completion requirements, verifies project health and documentation, and ensures all administrative and system closeout steps are completed accurately and on time.

• Track stabilization periods after completion notices are issued to ensure timely project closeout. Ensure closure notices are uploaded and documented on project records

• Monitor outstanding billing milestones and follow up as needed

• Deactivate time entry for closed projects in accordance with policy

Account Off-Boarding

• Manages the off-boarding process in collaboration with Sales Operations.

• Acts as a point of coordination across internal teams, including Customer Success, Support, and Project Management, to ensure work is completed allowing projects and support cases to be closed.

• Identify process issues and recommend solutions with corresponding communication plans.

• Participate in training team members as needed

• Balance multiple assignments simultaneously

• Support CRM/PSA initiatives

• Perform other job-related duties as assigned

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family

• Epic Yearly Kick-Off Parties with major giveaways

• Recognition through our Value Awards — we celebrate your wins

• Real career growth with opportunities for internal promotions

• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year

• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service

• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash

• Paid Birthday Leave — celebrate your day your way

WHAT WE VALUE

We're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions

• Entrepreneurial Energy: Think like an owner. Solve like a founder

• Fast with Intent: We move fast and deliver real results

• Laugh and Learn: We don't take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!