Operational Specialist

Ola Chat; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ola Chat in the Philippines is seeking an English Region Operational Specialist to optimize traffic, retention, and partner onboarding across English-speaking markets. You will drive performance and collaborate across teams to ensure scalable operations.

Responsibilities include coordinating agencies/hosts, refining onboarding scripts, and delivering data-driven insights to improve ROI and growth. Fluency in English and Mandarin is preferred, with a strong market sense for overseas ecosystems.

Qualifications

• Bachelor’s degree or above; written and spoken proficiency in both English and Mandarin.
• Solid understanding of overseas social/entertainment product ecosystem with relevant industry experience.
• Strong execution, communication, and cross-team collaboration skills.

Responsibilities

• Traffic & Conversion Optimization: Drive acquisition and conversion of external traffic for voice products in English-speaking regions; track user needs to refine operational mechanisms.
• Data-Driven Retention: Build and monitor user journey funnels; analyze behavior to improve conversion and retention rates.
• Agency & Host Management: Design training materials, refine scripts, and conduct training to enhance onboarding and service capabilities.
• Cross-Functional Collaboration: Partner with Finance, Product, Operations, Data, and R&D to align resources and accelerate projects.
• Market Intelligence: Monitor competitor strategies and industry dynamics; produce benchmark reports.

Skills

Strong execution

Communication

Cross-team collaboration

Education

Bachelor's degree or above

Job description

We are looking for an English Region Operational Specialist to join our team!

Responsibilities:

• Traffic & Conversion Optimization: Drive acquisition and conversion of external traffic for voice products in English-speaking regions. Continuously track and analyze user needs to refine operational mechanisms, scaling new user growth, user quality, and ROI.
• Data-Driven Retention: Build and monitor user journey funnels. Analyze user behavior to improve conversion and retention rates, continuously auditing operational funnels to optimize strategies.
• Agency & Host Management: Directly manage agencies and hosts by designing training materials, refining scripts, and conducting regular training sessions to enhance their onboarding and service capabilities.
• Cross-Functional Collaboration: Partner with Finance, Product, Operations, Data, and R&D teams to align resources, address bottlenecks, and accelerate project execution.
• Market Intelligence: Monitor competitor strategies and industry dynamics, producing regular benchmark reports for team alignment.

Qualifications:

• Bachelor’s degree or above; written and spoken proficiency in both English and Mandarin.
• Solid understanding of the overseas social/entertainment product ecosystem with relevant industry experience.
• Strong execution, communication, and cross-team collaboration skills.