Operational Excellence Coach (Manager)

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI) seeks a senior operations professional to drive a high-performance culture through coaching across multiple teams and locations.

You will partner with program champions and Ops Leaders to ensure methodologies are followed, trends tracked, and issues resolved. You will mentor newly hired and promoted Team Leads and Managers, ensuring clear program requirements and driving behaviors aligned with governance.

Qualifications

• Bachelor degree required; Master’s preferred.
• Subject matter expertise on Lean tools.
• Experience coaching Operations Leaders at all levels.
• Strong problem-solving and analytical mindset.

Responsibilities

• Drive a high-performance culture across teams and locations.
• Work with program champions and Ops Leaders to follow methodologies.
• Review assessments and implement improvements with Champions and Leads.
• Meet with Ops teams to provide ongoing support and guidance.
• Engage with newly hired and promoted Team Leads and Managers on program requirements.
• Collaborate with central teams to maintain data integrity and governance.
• Liaise with program delivery teams during and after deployments.

Skills

Lean tools

Coaching and mentoring

Stakeholder management

Microsoft Office

Education

Bachelor's degree in a related field

Master's degree (preferred)

Tools

Microsoft Office

Job description

About the role

Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces performance programs. You will work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved. You will meet regularly with Ops teams to provide support and guidance, engage with newly hired and promoted Team Leads and Managers to ensure clear understanding of program requirements, and work collaboratively with central teams to ensure data integrity and governance.

Key responsibilities

• Drive a high-performance culture across assigned teams and locations through a coaching framework that reinforces performance programs
• Work closely with program champions and Ops Leaders to ensure program methodologies are followed, trends are tracked, and issues are resolved
• Review regular assessments to identify areas of improvement and work with Champions and Leads to implement required changes
• Meet regularly with Ops teams to provide support and guidance over time
• Engage with newly hired and promoted Team Leads and Managers to ensure clear understanding of program requirements and how to drive behaviors within their teams
• Work collaboratively with central teams to ensure data integrity by ensuring established program behaviors continue and governance is followed
• Liaise with program delivery teams during and after planned deployments to ensure connection with the teams

About you

• 8-10 years of relevant work experience
• Bachelor's degree in a related field required; Master's preferred
• Subject matter expertise on Lean tools
• Experience in coaching and mentoring Operations Leaders at all levels
• Evidence of problem-solving analytical mindset and comfort with business ambiguity
• Exposure to working in diverse geographical and cultural environments
• Experience with stakeholder management
• Proficient in Microsoft Office suite
• Ability to manage work-related projects and timelines in a dynamic environment
• Experience working across all levels within an organization
• Desired: Black/Green Belt certification
• Desired: Experience in managing and leading teams